Start / AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders / 333 how ai is transforming on call life the future of sres and it ops with gou rao co founder of neubird ai

AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders

333: How AI Is Transforming On-Call Life — The Future of SREs and IT Ops with Gou Rao, Co-Founder of NeuBird.ai

41 min • 28 april 2025

Gou Rao is a serial entrepreneur and the co-founder of NeuBird, where he's building Hawkeye—an AI-powered site reliability engineer designed to identify, diagnose, and resolve IT infrastructure issues. He previously co-founded Portworx, which was acquired by Pure Storage for $370 million in 2020. In 2024, NeuBird raised a $22.5 million seed extension from M12, Microsoft’s venture arm, following a $22 million seed round led by Mayfield, Stepstone Group, and Prosperity7 Ventures. Gou holds a bachelor’s degree in Computer Engineering from Bangalore University and a master’s degree from the University of Pennsylvania.

In this conversation, we discuss:

  • Gou Rao’s journey from late-night support calls to co-founding NeuBird and building Hawkeye, an AI-powered site reliability engineer.
  • Why diagnosing IT issues is 99% of the problem—and how Hawkeye helps SREs move from noise to actionable insight in minutes.
  • The shift from chatbots to agentic systems—and why reasoning, not just automation, is the next frontier for enterprise AI.
  • How AI can reduce burnout by eliminating repetitive incident response tasks, freeing teams to focus on creativity and automation.
  • The importance of transparency, explainability, and human oversight in deploying AI systems with agency.
  • Gou’s reflections on entrepreneurship, including why “mistakes are an asset” and how jumping into the unknown can lead to your biggest breakthroughs.


Resources:

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