Dreamforce Special: Building Smarter Enterprise AI

In this special two-part Dreamforce episode, our host Ather Gattami sits down with Itai Asseo, VP at Salesforce AI Research, and Dr. Franny Hsiao, Chief AI Architect at Salesforce, to explore how Salesforce is approaching the next phase of enterprise AI. Across the two conversations, they cover Koa, Salesforce's new CRM-specific reasoning model, the role of customer data and privacy, and why businesses should choose the right-sized model for each task rather than defaulting to the largest frontier models. They also discuss dynamic AI interfaces, self-evolving enterprises, and why successful AI adoption depends as much on people, organisational change and continuous learning as it does on the technology itself.