Start / Better ROI from Software Development / 127 system availability service level indicators objectives and agreements

#127: System Availability - Service Level Indicators, Objectives and Agreements

10 min • 30 mars 2022

In this episode, I take a look at how to measure the availability of our systems.

Much of this episode is inspired by the Sight Reliability Engineering practices that come out of Google

Why you might be interested in this episode

How Google uses Service Level Indicators, Objectives and Agreements
Why 100% uptime might not be the correct target
And why "uptime" might not be the best indicator in the first place

-----

Find this episodes show notes at: https://red-folder.com/podcasts/127

Have an idea for an episode topic, or want to see what is coming up: https://red-folder.com/podcasts/roadmap

Senaste avsnitt

#179: Does the manager still have a role to play in the modern software development team?

30 augusti 2023 | 21 min

#178: Transaction-based costing - a wrap-up

23 augusti 2023 | 18 min

#177: Transaction-based costing and Small Batch Sizes

16 augusti 2023 | 12 min

#176: Transaction-based costing and Value Stream Teams

9 augusti 2023 | 18 min

#175: Transaction-based costing and its relationship with serverless and cloud

2 augusti 2023 | 16 min

#174: Transaction-based costing in Software Development

26 juli 2023 | 12 min

#173: AI Coding Assistants - the future

19 juli 2023 | 13 min

#172: AI Coding Assistants - the potential negatives

12 juli 2023 | 13 min

#171: AI Coding Assistants - the benefits

5 juli 2023 | 11 min

#170: AI Coding Assistants - an introduction

28 juni 2023 | 8 min

#169: ChatGPT - initial conversation thoughts

21 juni 2023 | 15 min

#168: ChatGPT - my first conversation

14 juni 2023 | 13 min

#167: Password Hygiene

7 juni 2023 | 10 min

#166: The value of certifications

31 maj 2023 | 8 min

#165: Introduction to the Actor Model

24 maj 2023 | 14 min

#164: Design Patterns

17 maj 2023 | 11 min

#163: Taking time for self care

10 maj 2023 | 9 min

#162: Recommendations in a downturn

25 januari 2023 | 11 min

#161: State of DevOps 2022

18 januari 2023 | 10 min

#160: Revisiting Software Development Estimation

11 januari 2023 | 10 min

#159: Gantt Charts revisited

21 december 2022 | 13 min

#158: The Pitch - one-size does not fill all

14 december 2022 | 11 min

#157: The Pitch - its not like flipping hamburgers

7 december 2022 | 13 min

#156: The Pitch - the management practices of yesterday

30 november 2022 | 11 min

#155: The Pitch - the age and maturity of software development

23 november 2022 | 9 min

#154: The Pitch - doing change

16 november 2022 | 13 min

#153: The Pitch - the Age of Software and Digital

9 november 2022 | 10 min

#152: The Pitch - lets talk business

2 november 2022 | 7 min

#151: Mini-budget implications on contractor and permanent markets

12 oktober 2022 | 20 min

#150: An updated pitch for the podcast

21 september 2022 | 8 min

#149: Legacy Data - advice for dealing with it

14 september 2022 | 12 min

#148: Legacy Data - why you should be thinking about it

7 september 2022 | 9 min

#147: Legacy Software - addressing with Outsourcing

31 augusti 2022 | 11 min

#146: Legacy Software - addressing with Revolution

24 augusti 2022 | 14 min

#145: Legacy Software - addressing with Evolution

17 augusti 2022 | 14 min

#144: Legacy Software - how to address

10 augusti 2022 | 14 min

#143: Legacy Software - a risk matrix

3 augusti 2022 | 11 min

#142: Legacy Software - the causes

27 juli 2022 | 12 min

#141: Legacy Software - the impact

20 juli 2022 | 10 min

#140: Legacy Software - an introduction

13 juli 2022 | 11 min

#139: Automation - the higher value work side-effect

6 juli 2022 | 10 min

#138: Automation - the knowledge sharing side-effect

29 juni 2022 | 12 min

#137: Automation - the auditability side-effect

22 juni 2022 | 12 min

#136: Automation - the security side-effect

15 juni 2022 | 23 min

#135: Infrastructure-as-Code

8 juni 2022 | 11 min

#134: DevOps Topologies - Working types

31 maj 2022 | 15 min

#133: DevOps Topologies - Anti-Types

25 maj 2022 | 12 min

#132: Inverse Conway Maneuver

11 maj 2022 | 11 min

#131: Conway's Law

4 maj 2022 | 8 min

#130: To Checklist or not to Checklist

27 april 2022 | 9 min

#129: Handling Failure

13 april 2022 | 15 min

#128: Error Budgets

6 april 2022 | 9 min

#127: System Availability - Service Level Indicators, Objectives and Agreements

30 mars 2022 | 10 min

#126: State of DevOps 2021 - What it says about Site Reliability Engineering

23 mars 2022 | 11 min

#125: State of DevOps 2021 - What it says about Culture

16 mars 2022 | 9 min

#124: State of DevOps 2021 - What it says about Security

9 mars 2022 | 12 min

#123: State of DevOps 2021 - What it says about DevOps Technical Practices

2 mars 2022 | 18 min

#122: State of DevOps 2021 - What it says about Documentation

23 februari 2022 | 20 min

#121: State of DevOps 2021 - What it says about Cloud

16 februari 2022 | 16 min

#120: State of DevOps 2021 - A summary

9 februari 2022 | 24 min

#119: Shifting Left

2 februari 2022 | 10 min

#118: Running a bath - a deeper dive into feedback

26 januari 2022 | 5 min

#117: Robotic Process Automation

19 januari 2022 | 9 min

#116: Low Code and No Code

13 januari 2022 | 12 min

#115: Build vs Buy

5 januari 2022 | 28 min

#114: The Tech Pro Unicorn Podcast

22 december 2021 | 53 min

#113: Security Briefing - The OWASP Top 10 - Part 3

15 december 2021 | 10 min

#112: Security Briefing - The OWASP Top 10 - Part 2

8 december 2021 | 11 min

#111: Security Briefing - The OWASP Top 10 - Part 1

2 december 2021 | 17 min

#110: Security Briefing - Supply Chain Attacks

24 november 2021 | 14 min

#109: Security Briefing - Paying to be hacked

17 november 2021 | 16 min

#108: Security Briefing - Social Engineering

10 november 2021 | 16 min

#107: Security Briefing - Introducing Zero Trust

3 november 2021 | 11 min

#106: Security Briefing - Beyond Passwords

27 oktober 2021 | 16 min

#105: Security Briefing - Passwords

20 oktober 2021 | 17 min

#104: Security Briefing - Getting started

13 oktober 2021 | 18 min

#103: Security Briefing - Why cyber security matters to you

6 oktober 2021 | 20 min

#102: The Theory of Constraints - Part 2

29 september 2021 | 15 min

#101 - The Theory of Constraints - Part 1

22 september 2021 | 14 min

#100: Project to Product by Mik Kersten

15 september 2021 | 15 min

#99: Value Streams and Value Stream Mappings

8 september 2021 | 14 min

#98: Open Source - Licences

19 augusti 2021 | 12 min

#97: Open Source - the motivation

11 augusti 2021 | 11 min

#96: Open Source - Is it really free?

4 augusti 2021 | 18 min

#95: Software Application Speed - the Content Delivery Network

28 juli 2021 | 15 min

#94: Software Application Speed - Caching

21 juli 2021 | 14 min

#93: Software Application Speed - Website Performance Optimisation

14 juli 2021 | 17 min

#92: Software Application Speed - UX Design

7 juli 2021 | 13 min

#91: Software Application Speed - why its important

30 juni 2021 | 12 min

#90: Finding a Search Engine Optimisation Expert

23 juni 2021 | 11 min

#89: Search Engine Optimization - SEO

16 juni 2021 | 17 min

#88: Eventual Consistency and the CAP Theorem

9 juni 2021 | 17 min

#87: The value of Meeting Agendas - an episode 83 follow up

2 juni 2021 | 10 min

#86: Using Video for Rapid Feedback - an episode 83 follow up

27 maj 2021 | 10 min

#85: Regular software releases - an episode 83 follow up

19 maj 2021 | 15 min

#84: Service Level Agreements - an episode 83 follow up

12 maj 2021 | 14 min

#83: The non-technical buyer with Trevor Ewen

5 maj 2021 | 28 min

#82: No, being furloughed should not influence recruitment

14 april 2021 | 13 min

#81 - Scrum - The dangers of misunderstanding

8 april 2021 | 13 min

#80: Scrum - Stopping a Sprint

31 mars 2021 | 11 min

#79: Scrum - It will find your problems

24 mars 2021 | 7 min

#78: Scrum - The team is asking for more

17 mars 2021 | 9 min

#77: Scrum - Conflict

10 mars 2021 | 8 min

#76: Scrum - The Definition of Done

3 mars 2021 | 14 min

#75: Scrum - Common Problems

24 februari 2021 | 17 min

#74 - Scrum - Theories and Values

18 februari 2021 | 18 min

#73: Scrum - A primer

10 februari 2021 | 15 min

#72: To bonus or not to bonus

3 februari 2021 | 17 min

#71: Meetings - the good, the bad and the ugly

27 januari 2021 | 21 min

#70: Making time for focus

20 januari 2021 | 10 min

#69: New Year's resolutions

13 januari 2021 | 8 min

#68: 2021 Predictions

6 januari 2021 | 19 min

#67: Bad for ROI - The Silver Bullet

16 december 2020 | 7 min

#66: Practices applied - How I use them

9 december 2020 | 17 min

#65: Bad for ROI - 100% Utilisation

2 december 2020 | 12 min

#64: Bad for ROI - Big Bang

26 november 2020 | 11 min

#63: Bad for ROI - The Rockstar developer

18 november 2020 | 12 min

#62: Bad for ROI: The Gantt Chart

11 november 2020 | 13 min

#61: The UK Executive's attitudes towards custom Software Development survey

4 november 2020 | 15 min

#60: The Programmers Oath - I will never stop learning and improving my craft

14 oktober 2020 | 11 min

#59: The Programmers Oath - I will produce estimates that are honest both in magnitude and precision

7 oktober 2020 | 11 min

#58: The Programmers Oath - I will continuously ensure that others can cover for me, and that I can cover for them

30 september 2020 | 10 min

#57 - The Programmer's Oath - I will do all that I can to keep the productivity of myself, and others, as high as possible

23 september 2020 | 14 min

#56 - The Programmer's Oath - I will fearlessly and relentlessly improve my creations at every opportunity

16 september 2020 | 10 min

#55: The Programmers Oath: I will make frequent, small, releases so that I do not impede the progress of others.

9 september 2020 | 12 min

#54: The Programmers Oath: I will produce, with each release, a quick, sure, and repeatable proof that every element of the code works as it should.

2 september 2020 | 15 min

#53: The Programmers Oath - The code that I produce will always be my best work

26 augusti 2020 | 11 min

#52: The Programmers Oath - I will not produce harmful code

19 augusti 2020 | 11 min

#51: Professionalism in Software Development - The Programmers Oath

12 augusti 2020 | 11 min

#50: Series recap

29 juli 2020 | 25 min

#49: Assuming another person's intent purely from their actions

22 juli 2020 | 10 min

#48: Its not just about building the right thing - its also about building the thing right

15 juli 2020 | 15 min

#47: Deliberate Practice, Code Katas and Game Days

8 juli 2020 | 14 min

#46: Helping our teams with Individuals Learning

1 juli 2020 | 12 min

#45: Organisational Learning

17 juni 2020 | 15 min

#44: Learning

10 juni 2020 | 13 min

#43: Containers, Docker, Kubernetes and Serverless - explaining Serverless

3 juni 2020 | 11 min

#42: Containers, Docker, Kubernetes and Serverless - explaining Container Orchestrators and Kubernetes

27 maj 2020 | 8 min

#41: Containers, Docker, Kubernetes and Serverless - explaining Containers and Docker

20 maj 2020 | 9 min

#40: Containers, Docker, Kubernetes and Serverless - explaining virtualisation

13 maj 2020 | 9 min

#39: Improving predictability in Software Development by asking the team to do less

6 maj 2020 | 12 min

#38: The Covid-19 episode - Helping our unexpected remote workers

22 april 2020 | 18 min

#37: Avoiding over focus on the short term

15 april 2020 | 10 min

#36: Recruitment - Bonus Episode 2 - Feedback

8 april 2020 | 7 min

#35: Recruitment - Bonus Episode - The best hire you can make

1 april 2020 | 6 min

#34: Recruitment - Getting the best and keeping them

26 mars 2020 | 8 min

#33: Recruitment - Act quickly

18 mars 2020 | 8 min

#32: Recruitment - Interviews

11 mars 2020 | 16 min

#31: Recruitment - Working with agencies

4 mars 2020 | 11 min

#30: Recruitment - Understanding worth

26 februari 2020 | 8 min

#29: Recruitment - Defining the role

19 februari 2020 | 11 min

#28: Recruitment - Is a permanent employee the right thing for you?

12 februari 2020 | 10 min

#27: Recruitment - Should you be recruiting at all?

5 februari 2020 | 13 min

#26 Recruitment - A mini-series

29 januari 2020 | 9 min

#25: The series so far

22 januari 2020 | 18 min

#24: Mob Programming

15 januari 2020 | 13 min

#23: Pair Programming

8 januari 2020 | 12 min

#22: Handling incomplete work

18 december 2019 | 13 min

#21: Continuous Deployment

11 december 2019 | 8 min

#20: Continuous Delivery

4 december 2019 | 7 min

#19: Continuous Integration

27 november 2019 | 11 min

#18: Source Control

20 november 2019 | 10 min

#17: Monoliths and Microservices

13 november 2019 | 8 min

#16: Technical Debt

6 november 2019 | 10 min

#15 - Monitoring

30 oktober 2019 | 9 min

#14: Software Testing

23 oktober 2019 | 11 min

#13: State of DevOps report 2019

15 oktober 2019 | 11 min

#12: War and Peace and IT

9 oktober 2019 | 5 min

#11: We need to talk about Culture

2 oktober 2019 | 13 min

#10 - Introduction to DevOps

25 september 2019 | 10 min

#9: Introduction to the Cloud

18 september 2019 | 9 min

#8: Introduction to Agile

11 september 2019 | 15 min

#7 - Introduction to Lean Software Development

4 september 2019 | 20 min

#6: Introduction to the Minimum Viable Product

7 augusti 2019 | 10 min

#5: Thinking about software development investment

31 juli 2019 | 8 min

#4: Why is software development complex?

24 juli 2019 | 11 min

#3: Projects are bad for return on investment

17 juli 2019 | 5 min

#2 - It's not about utilization

10 juli 2019 | 5 min

#1 - Why is it difficult to get the best return on investment

2 juli 2019 | 5 min

Episode 0 - Why I'm doing this podcast

20 juni 2019 | 5 min

#127: System Availability - Service Level Indicators, Objectives and Agreements

Senaste avsnitt

#205: Estimation - a wrap-up

#204: Estimation - Professionalism

#203: Estimation - Is Artificial Intelligence the answer?

#202: Estimation - Quantitative approaches

#201: Estimation - the #NoEstimate approach

#200: Estimation - Qualitative Approaches

#199: Estimation - Quantitative vs Qualitative

#198: Estimation vs the punitive target

#197: Estimation vs Dependencies

#196: Estimation vs Planning

#195: Estimation - An estimate by any other name

#194: Estimation - What are you actually asking for?

#193: Estimation - How much to invest

#192: Estimation - Predictability vs Optimism

#191: Estimation - what is a valuable estimate?

#190: Estimation - Do you get value?

#189: Estimation - a review

#188: Bad for ROI - More Developers

#187: Bad for ROI - More Planning - Part 2

#186: Bad for ROI - More Planning - Part 1

#185: Bad for ROI - Overemphasis on Perfection

#184: Bad for ROI - the Feature Factory

#183: Bad for ROI - Performance measurements in software development

#182: Bad for ROI - Bonuses

#181: Bad for ROI - RAG reporting

#180: Bad for ROI - the HiPPO

#179: Does the manager still have a role to play in the modern software development team?

#178: Transaction-based costing - a wrap-up

#177: Transaction-based costing and Small Batch Sizes

#176: Transaction-based costing and Value Stream Teams

#175: Transaction-based costing and its relationship with serverless and cloud

#174: Transaction-based costing in Software Development

#173: AI Coding Assistants - the future

#172: AI Coding Assistants - the potential negatives

#171: AI Coding Assistants - the benefits

#170: AI Coding Assistants - an introduction

#169: ChatGPT - initial conversation thoughts

#168: ChatGPT - my first conversation

#167: Password Hygiene

#166: The value of certifications

#165: Introduction to the Actor Model

#164: Design Patterns

#163: Taking time for self care

#162: Recommendations in a downturn

#161: State of DevOps 2022

#160: Revisiting Software Development Estimation

#159: Gantt Charts revisited

#158: The Pitch - one-size does not fill all

#157: The Pitch - its not like flipping hamburgers

#156: The Pitch - the management practices of yesterday

#155: The Pitch - the age and maturity of software development

#154: The Pitch - doing change

#153: The Pitch - the Age of Software and Digital

#152: The Pitch - lets talk business

#151: Mini-budget implications on contractor and permanent markets

#150: An updated pitch for the podcast

#149: Legacy Data - advice for dealing with it

#148: Legacy Data - why you should be thinking about it

#147: Legacy Software - addressing with Outsourcing

#146: Legacy Software - addressing with Revolution

#145: Legacy Software - addressing with Evolution

#144: Legacy Software - how to address

#143: Legacy Software - a risk matrix

#142: Legacy Software - the causes

#141: Legacy Software - the impact

#140: Legacy Software - an introduction

#139: Automation - the higher value work side-effect

#138: Automation - the knowledge sharing side-effect

#137: Automation - the auditability side-effect

#136: Automation - the security side-effect

#135: Infrastructure-as-Code

#134: DevOps Topologies - Working types

#133: DevOps Topologies - Anti-Types

#132: Inverse Conway Maneuver

#131: Conway's Law

#130: To Checklist or not to Checklist

#129: Handling Failure

#128: Error Budgets