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Bloomberg Businessweek
Bloomberg Businessweek

LivePerson CEO on Challenges for Call Centers

6 min•17 mars 2020
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Om avsnittet

Robert LoCascio, CEO of LivePerson, discusses how AI-powered messaging could better serve individuals working from home. He also explains how the call center path structure is challenging and why the business should be completely digital.

Hosts: Carol Massar and Jason Kelly. Producer: Doni Holloway.

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