The future of workflow with Andie Dovgan

In this episode of Building AI Boston, we sit down with Andie Dovgan, Chief Growth Officer at Creatio, a Boston-based unicorn CRM and workflow automation company, to explore what happens when AI moves beyond pilots and hype and starts reshaping real business workflows. Andie breaks down the difference between AI as an assistant and agentic AI — autonomous systems capable of executing entire workflows — and why the future of work depends on how well organizations combine digital talent with human judgment. We dive into: • Why AI is an economic shift, not just a technology trend • What most leaders get wrong about “job replacement” narratives • How CRM is being reimagined to reduce friction and increase insight • Why no-code tools empower business teams to adapt faster — without waiting on IT backlogs This is a conversation about building systems that work in the real world — and a reminder of what Boston does best: turning big ideas into practical impact. Guest Andie Dovgan Chief Growth Officer, Creatio 🔗 Creatio Website: https://www.creatio.com 🔗 Andie Dovgan on LinkedIn: https://www.linkedin.com/in/andiedovgan/ #BuildingAIBoston #AgenticAI #AIInBusiness #FutureOfWork #NoCode #CRM #BostonTech