Episode 39 - Thought Industries - 2020 State of Customer Training Report

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In this episode we react as we discover that “only 14% of respondents believed that their customers were adequately trained.” Join us as we break down a report from Thought Industries and Claire Schooley (formerly of Forrester Research) that gives us an eye into what training professionals really think about the State of Customer Training in 2020.

Episode 39 - Thought Industries - 2020 State of Customer Training Report

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