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CIO Talk Network Podcast
NäringslivTeknologi

The Service Resolution Management (SRM) Wave

59 min•8 oktober 2004

The service resolution management (SRM) wave is all about giving better serve customers. How different is it from CRM? What new opportunities and challenges does it bring for software vendors and end customers?

Guest: Alan Hubbard, Executive Vice President, R&D, KANA

Guest Bio: https://www.ciotalknetwork.com/contributor/alan-hubbard/

More on this Episode: https://www.ciotalknetwork.com/the-service-resolution-management-srm-wave/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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