How to Lead in Your Industry ft. Desmond Smith | Coffeez for Closers with Joe Shalaby Ep. 23

Desmond P. Smith serves as the Chief Growth Officer at United Wholesale Mortgage (UWM), where he focuses on advancing the independent mortgage broker channel through innovative strategies.

With over 30 years of experience at prominent institutions like FHA, Wells Fargo, JPMorgan Chase, Citi, Capital One Home Loans, and Fannie Mae, Desmond has a track record of creating high-performance cultures and transforming businesses.

At Fannie Mae, he reorganized customer teams, resulting in record volumes, great returns, and top-tier NPS scores.

Joining UWM in 2021, Desmond leverages his extensive background to help UWM achieve its ambitious goal of growing its broker channel from less than 20% to 33% of the overall market share.

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