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CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers
UtbildningTeknologi

AI in the Contact Center

14 min•9 februari 2023

We explore the digital transformation of CX, where analog processes are being digitized, as well as how AI takes the guesswork out of customer service and is as much about the agent's happiness as it is about the customer.

This podcast is brought to you by NICE, the world’s leading cloud CX platform. Go to nice.com to learn more about our innovative, comprehensive, end-to-end CX solutions. That’s nice.com

 

 

#CX #ContactCentre #CustomerService #CustomerExperience

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Visa alla avsnitt av CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers
How Should We Use Digital and AI To Reduce Costs and Drive Efficiency?
•16 min
Driving Growth Through Exceptional Customer Experiences
•23 min
How Brands Can Leverage Outsourcing To Drive Customer Journey and Fund Their Digital Initiatives
•15 min
AI’s Impact on Agent Performance and Satisfaction
•15 min
Balancing Efficiency With Empathy in Customer Experience
•17 min
The Importance of Customer Feedback for Business Growth
•23 min
How Do CX Leaders Accelerate Decision Velocity With AI?
•22 min
Innovation in the Ever-Evolving Landscape of CX
•12 min
Generative AI: Empowering Employees and Managers To Be More Engaged
•14 min
Mastering the Customer Journey: From Experience to Advocacy
•15 min

CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers med NICE finns tillgänglig på flera plattformar. Informationen på denna sida kommer från offentliga podd-flöden.