Empowering Agile Staffing Practices in Your Contact Center with Donna Fluss, President, DMG Consulting.

13 min•30 juni 2021

Om avsnittet

As the pandemic eases and the hybrid work model continues to evolve, hear how digitally powered agile staffing practices can transform your contact center’s onboarding, training, engagement—and CX.

Fler avsnitt

How Should We Use Digital and AI To Reduce Costs and Drive Efficiency?

28 mars 202416 min

Driving Growth Through Exceptional Customer Experiences

14 mars 202423 min

How Brands Can Leverage Outsourcing To Drive Customer Journey and Fund Their Digital Initiatives

29 feb. 202415 min

CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers med NICE finns tillgänglig på flera plattformar. Informationen på denna sida kommer från offentliga podd-flöden.

Empowering Agile Staffing Practices in Your Contact Center with Donna Fluss, President, DMG Consulting.

Om avsnittet

Fler avsnitt

How Should We Use Digital and AI To Reduce Costs and Drive Efficiency?

Driving Growth Through Exceptional Customer Experiences

How Brands Can Leverage Outsourcing To Drive Customer Journey and Fund Their Digital Initiatives

AI’s Impact on Agent Performance and Satisfaction

Balancing Efficiency With Empathy in Customer Experience

The Importance of Customer Feedback for Business Growth

How Do CX Leaders Accelerate Decision Velocity With AI?

Innovation in the Ever-Evolving Landscape of CX

Generative AI: Empowering Employees and Managers To Be More Engaged

Mastering the Customer Journey: From Experience to Advocacy