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CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers
UtbildningTeknologi

Looking at Recent CX Changes through the Eyes of Contact Center Managers with Sheila McGee Smith, Founder, President and Principal Analyst, McGee-Smith Analytics

9 min•3 augusti 2021

Customer behavior and expectations digitally transformed during the pandemic. Learn what unique long-term implications will impact your contact center operations and CX priorities moving forward.

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Visa alla avsnitt av CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers
How Should We Use Digital and AI To Reduce Costs and Drive Efficiency?
•16 min
Driving Growth Through Exceptional Customer Experiences
•23 min
How Brands Can Leverage Outsourcing To Drive Customer Journey and Fund Their Digital Initiatives
•15 min
AI’s Impact on Agent Performance and Satisfaction
•15 min
Balancing Efficiency With Empathy in Customer Experience
•17 min
The Importance of Customer Feedback for Business Growth
•23 min
How Do CX Leaders Accelerate Decision Velocity With AI?
•22 min
Innovation in the Ever-Evolving Landscape of CX
•12 min
Generative AI: Empowering Employees and Managers To Be More Engaged
•14 min
Mastering the Customer Journey: From Experience to Advocacy
•15 min

CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers med NICE finns tillgänglig på flera plattformar. Informationen på denna sida kommer från offentliga podd-flöden.