What Will the New Hybrid Workforce Look Like in Your Contact Center? Find out with Donna Fluss, President, DMG Consulting.

12 min•7 juli 2021

Om avsnittet

The future of work is becoming more hybrid as offices are reopening. Learn how contact centers are effectively combining remote and onsite workforces to meet shifting agent and customer expectations.

Fler avsnitt

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CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers med NICE finns tillgänglig på flera plattformar. Informationen på denna sida kommer från offentliga podd-flöden.

What Will the New Hybrid Workforce Look Like in Your Contact Center? Find out with Donna Fluss, President, DMG Consulting.

Om avsnittet

Fler avsnitt

How Should We Use Digital and AI To Reduce Costs and Drive Efficiency?

Driving Growth Through Exceptional Customer Experiences

How Brands Can Leverage Outsourcing To Drive Customer Journey and Fund Their Digital Initiatives

AI’s Impact on Agent Performance and Satisfaction

Balancing Efficiency With Empathy in Customer Experience

The Importance of Customer Feedback for Business Growth

How Do CX Leaders Accelerate Decision Velocity With AI?

Innovation in the Ever-Evolving Landscape of CX

Generative AI: Empowering Employees and Managers To Be More Engaged

Mastering the Customer Journey: From Experience to Advocacy