Sveriges mest populära poddar
CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers
CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers

Where Have All Your Agents Gone? Practical Tips for Optimizing Your Remote Workforce with Jill Blankenship, CEO of Frontline Group LLC

9 min•28 september 2021

Om avsnittet

The pandemic has changed the way we work. If you are managing a hybrid workforce, you need to think of it as remote. Treating employees consistently no matter where they are is essential. 

Fler avsnitt

Visa alla avsnitt av CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers

How Should We Use Digital and AI To Reduce Costs and Drive Efficiency?

16 min

Driving Growth Through Exceptional Customer Experiences

23 min

How Brands Can Leverage Outsourcing To Drive Customer Journey and Fund Their Digital Initiatives

15 min

AI’s Impact on Agent Performance and Satisfaction

15 min

Balancing Efficiency With Empathy in Customer Experience

17 min

The Importance of Customer Feedback for Business Growth

23 min

How Do CX Leaders Accelerate Decision Velocity With AI?

22 min

Innovation in the Ever-Evolving Landscape of CX

12 min

Generative AI: Empowering Employees and Managers To Be More Engaged

14 min

Mastering the Customer Journey: From Experience to Advocacy

15 min

CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers med NICE finns tillgänglig på flera plattformar. Informationen på denna sida kommer från offentliga podd-flöden.