User-Centric Information Technology At The U.S. Patent Office

Scale and inertia are key challenges facing any Chief Information Officer in the federal government. For this reason, successful approaches to innovation and digital government must consider the reality of life in an agency. For this episode, we talk with John B Owens, CIO for the U.S. Patent and Trademark office. Owens explains how his IT organization ensures alignment with end-users, using approaches such Agile development and DevOps.