Protecting Children: How human-centered design made ACS more user-friendly

In this episode, Tim Reitzes from NYC Civic Service Design Studio at Mayor's Office for Economic Opportunity and Daniel Herrera from the Administration of Children’s Services tell our host, Priyanka Vora, how their offices collaborated to use the principles of human-centered design to make ACS’ services more user-friendly. Here’s who we interviewed in the order they appear on the show: Tim Reitzes, Design Lead, NYC Civic Service Design Studio at Mayor's Office for Economic Opportunity Daniel Herrera, Advisor, Division of Prevention Services at the Administration for Children’s Services (ACS) in New York City. ********* Credits: Production, host: Priyanka Vora; Conception: Anne-Laure Fayard; Sound design, music & post-production: Blake Rook *********