The Next Right Action (ft. John Erwin)
John Erwin is the CEO and Founder of Carenet Health, a health engagement and virtual care company serving more than 400 healthcare organizations across telehealth, patient access, and clinical navigation.
He describes Carenet's job as walking alongside the patient and making sure they take the next right action. Whether they need the ER or don't. Whether they picked up the prescription. The parts of care that happen outside the clinic, where most of a patient's health actually gets decided.
In this episode of DGTL Voices, John tells Ed about growing a business from 20 people, why he believes the healthcare consumer has more leverage now than at any point in his career, and the two skills he credits for everything that worked.
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