Audiobook: Mastering the Irate Caller by Joshua Martin

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Title: Mastering the Irate Caller
Series: The Book Every Call Center Must Have, Book 1
Author: Joshua Martin
Narrator: Ron Ganger
Format: mp3
Length: 1 hr and 38 mins
Release date: 03-17-21
Ratings: 5 out of 5 stars, 11 ratings
Genres: Conflict Resolution & Mediation

Publisher's Summary: This book is the product of his research - a culmination of tips, strategies, and almost two decades of experience in the call center field. It requires a paradigm shift - from being the victim of angry, threatening callers, to gaining the necessary tools and insights to stay calm and centered amidst chaos without taking others’ actions personally. Mastering the Irate Caller is a treasure chest of strategies that will help improve employee morale, customer retention, and mental health in the call center field.