3: Incident Management

In this episode of Engineering Quality Podcast, we dive into incident management—what it is, why it matters, and how to handle it effectively.

We cover:

• Incident severity and responses.

• Testers’ role in incident management.

• Learning through postmortems.

• Tools and strategies like on-call rotations and pre-mortems.

Whether you're looking to refine your incident response processes or understand how to prevent production issues, this episode offers actionable insights and practical advice. 

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