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Evolution Exchange Denmark Podcast

Evo DK #266 - Data-Driven Customer Centricity

41 min • 23 april 2025

Host Sean Thompson speaks with Lene Juel, Head of Digital & CX at OK a.m.b.a; Tina Dyhr Dupont, Director of Customers & Insights at Velliv; and Martin Troelsgaard, Director, Head of Brand & Design at Nilfisk. The discussion explores how data and design fuel modern customer-centric strategies. From insights-led decision-making to digital personalization, this episode highlights how leading brands are redefining customer experience through innovative, data-driven approaches and intentional design leadership that creates meaningful engagement and long-term loyalty.

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