The One With Carla Geisser and Crisis Engineering

Join us for a discussion with Carla Geisser of Layer Aleph, a company focused on "crisis engineering". Carla distinguishes a crisis from a standard incident by noting that a crisis is novel and lacks a playbook. She outlines five criteria for a true crisis: fundamental surprise, broken critical functions, high visibility, a rigid deadline (unlike internal tech deadlines), and perception breakdown. Crises often arise in organizations that struggle to admit computers control core decisions, leading to complex, glued-together systems. Carla emphasizes that SRE-adjacent skills are essential for connecting the dots and exposing the full system. The key takeaway for SREs is to recognize when a true crisis is happening, as leadership will only be willing to "break rules" and enable substantive change once three of these criteria are met.1