Building AI Agents That Actually Work | Malte Kosub, CEO of Parloa

Malte Kosub is the cofounder and CEO of Parloa, an AI agent platform for customer service. They raised their $66M Series B led by Altimeter.

Malte's favorite book: The Qualified Sales Leader (Author: John McMahon)

(00:01) Introduction
(00:26) Overview of AI in Customer Support
(01:33) The Current Landscape of AI Agents
(02:46) Enterprise Adoption of AI Agents
(04:16) The Founding Story of Parloa
(06:25) Deciding What Goes into V1 of a Product
(07:56) Achieving 99.9999% Accuracy in AI Agents
(09:29) How to Identify Customer Needs for AI Products
(10:55) Scaling from Early Customers to the Next 10
(12:41) Growth Experiments: What Worked and What Didn’t
(14:42) Current State of Parloa: Capabilities and Scale
(16:36) Structuring Teams for AI-First Companies
(18:49) Technology Stack and Internal AI Use Cases
(21:29) How to Pitch an AI Product to Enterprises
(23:32) Essential Tools Used Inside the Company
(25:41) AI’s Role in Daily Life and Workflows
(27:54) The Future of AI Agents in Customer Support
(28:37) Can AI Agents Fully Replace Human Agents?
(29:05) Exciting AI Advancements Impacting Parloa
(30:06) Rapid Fire Round

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Where to find Malte Kosub: 

LinkedIn: https://www.linkedin.com/in/maltekosub/

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Where to find Prateek Joshi: 

Newsletter: https://prateekjoshi.substack.com 
Website: https://prateekj.com 
LinkedIn: https://www.linkedin.com/in/prateek-joshi-infinite
X: https://x.com/prateekvjoshi