Meeting the Needs of Your End Users Starts with Customer Service

When you’re sitting in the office running bids and updating your playbook, it’s easy to forget about the end user.

Today’s guest, Adam Stearns, Director of Purchasing at Magnolia ISD, always has his end users in mind: the students in his district. Adam talks with us about how his award-winning department — which grew from one to seven team members in the 20 months since it was founded — keeps customer service at the forefront.

Join us as we discuss:

• What it was like for Adam to switch to procurement from the public sector
• The importance of focusing on your customers and end users
• How to thrive off of stakeholder feedback
• The search for new ways to utilize technology

You can find this interview, and many more, by subscribing to Inside Public Procurement on Apple Podcasts, on Spotify, or gobonfire.com/podcast.

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