Why Internal Customer Service Matters in Procurement

Compliance or customer service?

That’s the age-old question in public procurement, right? Well, it shouldn’t be. Compliance is a given...

Customer service is how you win, long-term, in procurement.

Just ask Aaron Howell, Vice President for Finance / Chief Financial Officer at Kennesaw State University. Our inaugural guest joins the show to discuss the importance of internal customer service for procurement departments.

In this episode, we discuss:

- Why you need both compliance and customer service

- The downfalls of an absent customer service

- How to build important relationships within your organization

You can find this interview, and many more, by subscribing to Inside Public Procurement on Apple Podcasts, on Spotify, or gobonfire.com
  

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