Building AI Coworkers: How Neople Is Making Agents Work Where You Work

Guests:

• Seyna Diop, Chief Product Officer, Neople
• Job Nijenhuis, CTO & Co-founder, Neople
• Christos Constantinou, Lead Design Engineer, Neople

Chapters: 00:00 Meet the Team: Introducing Neople's Key Players 01:16 Understanding Neople's Product: Digital Coworkers 03:25 The Origin Story: How Neople Came to Be 06:24 Customer Success: Real-World Applications of Neople 12:36 Evolution of Neople: From Suggestions to Automations 15:18 Integrations and Scaling: Making Neople Work Everywhere 20:33 Ensuring Quality: Feedback and Evaluation Mechanisms 37:13 Ensuring Quality in Customer Knowledge Bases 37:45 Visibility and Transparency in Neople Responses 39:42 Customer Feedback and Error Analysis 42:57 Technical Details of Knowledge Retrieval 49:15 Embedding Strategies and Document Types 57:06 Automation and Actions in Customer Support 01:06:37 Expanding Beyond Customer Support 01:11:02 Conclusion and Future Directions

Links & References:

• Neople.io – Learn more about Neople’s AI coworkers
• The Joy Lab – Neople’s community and podcast about AI and work