When Trust Is Everything: Building AI for Physicians at Healio

How do you build an AI product for an audience that can't afford to be wrong—and won't trust you until you prove it? In this episode of _Just Now Possible_, Teresa Torres talks with three leaders from Healio—Jennifer Deal (SVP of Product Development), Casey Utley (Senior UX Designer), and Matthew Skepner (VP of Technology)—about how their 125-year-old medical publishing company built Healio AI, an AI-powered assistant that helps physicians prepare for patient care. They share how a survey of 300 healthcare professionals shaped their early assumptions, why physicians surprised them by asking for help with patient communication rather than diagnostics, and how they built a working prototype in a single weekend using Cursor. You'll hear how they combined RAG with hybrid search across trusted sources like PubMed, designed citation UX that physicians actually trust, and set up eight LLM judges alongside real physician feedback to evaluate response quality. If you're building AI for a high-stakes domain where trust, accuracy, and transparency matter more than speed, this conversation is packed with practical lessons.