The Dynamics 365 Customer with Steve Scarbrough

FULL SHOW NOTES
https://podcast.nz365guy.com/5

• Lessons learned from successful Dynamics 365 projects
• Lessons learned from unsuccessful Dynamics 365 projects
• Customer Engagement best practice
• Turning around failed projects
• Picking up someone else’s failed project
• Dealing with difficult customers
• When the customer just wants to implement software to solve their business problems
• Handling scope creep
• Six months after go-live, what does customer engagement look like
• Customer differences between, Public Sector, Not for Profit and Commercial

Resources

• Intergen http://www.intergen.co.nz
• The Air NZ mobile app https://www.airnewzealand.co.nz/air-nz-app
• TED App https://www.ted.com/about/programs-initiatives/ted-talks/ways-to-get-ted-talks
• Oscar https://www.airnewzealand.co.nz/press-release-2017-oscar-airnz-chatbot
• 5 Whys https://en.wikipedia.org/wiki/5_Whys
• Blog https://www.intergen.co.nz/blog/Steve-Scarbrough/

Credits

Music Credits
I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. Ft: J Lang, Morusque

Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption

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Thanks for listening 🚀 - Mark Smith