How to RFP for Global Microsoft Teams Migration and Managed Services

Chris Styczynski, Service Owner for Unified Communication and Collaboration at Clifford Chance, shares how the global law firm approached their RFP process for migrating from Cisco on-prem telephony to Microsoft Teams.

• How Clifford Chance structured their RFP into six lots for flexibility: telephony migration, switchboard, contact centre, Operator Connect, on-site support, and managed services.

• Why conducting an RFI first helped pre-qualify vendors and identify the right partners for a firm of their size.

• The importance of understanding user requirements before going to market, especially as telephony needs evolve with AI and collaboration tools.

• How to evaluate partners beyond technical skills—considering culture, flexibility, and communication style for an 18-month project.

• Key considerations for global telephony migrations, including regulatory challenges across 20+ countries.

Thanks to Numonix, this episode's sponsor, for their continued support of Empowering.Cloud.