Inside Microsoft’s IC3 and the future of AI Communications with Microsoft CVP Mahendra Sekaran

Mahendra Sekaran, Corporate Vice President at Microsoft, leads product management and data science for IC3 (Intelligent Conversations and Communication Cloud)—the core communications platform powering Microsoft Teams.

• IC3's role as the backbone for Microsoft Teams, supporting 320 million monthly active users and 26 million PSTN users

• How AI is transforming internal productivity at Microsoft, from daily briefings to real-time data insights

• Microsoft's vision for AI-native phone experiences and the future of intelligent call handling

• Why 2026 is the year of scaling agentic AI, with Microsoft Teams evolving into a hub where agents interact with humans

• How AI tooling is changing product management and engineering, from coding agents to AIOps for incident response

• The potential for granular personalisation in user experiences based on AI-driven insights

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