Managing Microsoft Teams at Enterprise Scale

Callum Moore is an Enterprise Product Manager for Microsoft Teams at a global organisation supporting nearly 400,000 users. Drawing on his experience across professional services, healthcare, retail, and banking, Callum shares practical insights into managing Teams at scale.

• Client Health and Admin Tools: New Teams Admin Center dashboards are available for monitoring client version compliance, crashes, and update failures. These tools offer a more accessible way to identify issues that may otherwise go unreported and influence user perception.

• User Experience and Communication: The benefits of promoting smaller, user-focused features—such as keyboard shortcuts—and using tools like Viva Engage or Copilot to support internal communications. Callum encourages creating informal spaces for users to explore features at their own pace.

• AI and Copilot Integration: The conversation touches on how AI is influencing product management and organisational structures. Callum notes the growing need for concise, actionable information to keep pace with Microsoft’s evolving roadmap.

• Feedback and Community: Emphasising the importance of two-way dialogue, Callum encourages organisations to share feedback with Microsoft and engage with peers to surface common challenges and influence product direction.

• Troubleshooting and Network Testing: The episode also explores upcoming features like silent test calls and remote log collection

Thanks to Landis for sponsoring this podcast episode and for their ongoing support.