Microsoft Teams Impact on Telephony, Patrick Watson, Head of Research Cavell

Patrick Watson, Head of Research at Cavell, discusses the evolving landscape of telephony, the impact of Microsoft Teams, market trends and the role of AI in Contact Centers.

• Microsoft Teams has significantly disrupted the telephony market
• Direct routing remains the dominant solution for Teams telephony users
• Discussing market dynamics and trends in telephony and differences in the enterprise and SMB markets
• AI is set to transform contact centers
• Look out for Cavell Enable London in December

Thanks to AudioCodes, this episode's sponsor, for their continued support.