Microsoft Teams Impact on Telephony, Patrick Watson, Head of Research Cavell

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Patrick Watson, Head of Research at Cavell, discusses the evolving landscape of telephony, the impact of Microsoft Teams, market trends and the role of AI in Contact Centers.

Microsoft Teams has significantly disrupted the telephony market
Direct routing remains the dominant solution for Teams telephony users
Discussing market dynamics and trends in telephony and differences in the enterprise and SMB markets
AI is set to transform contact centers
Look out for Cavell Enable London in December

Thanks to AudioCodes, this episode's sponsor, for their continued support.

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