The Role of AI in Contact Centers and Regulatory Considerations with Philipp Beck

Philipp Beck, co-founder of Luware and Tom Arbuthnot discuss key developments in the world of Microsoft Teams and Contact Center.

• The journey of Luware from on-premises to the cloud
• The importance of SOC2 Type 2 Attestation for data security
• New Luware Nimbus features and omnichannel capabilities
• Adoption of power platform for line of business automation
• Impact of AI in the contact center space and training and implementation considerations

Thanks to Luware, this episode's sponsor, for your continued support of the Empowering.Cloud community!