Advanced CX at Scale with Tony Schettino, VP at Hexaware

Today we’re talking to Tony Schettino, VP at Hexaware. And we discuss how Hexaware takes a holistic approach to customer experience, implementing technology at every level. How NLU and NLP AI models have evolved, and tips for being a lifelong learner. All of this right here, right now, on the ModernCTO Podcast!  To learn more about Hexaware, check them out at https://hexaware.com In case you missed it: check out the other 2 episodes we've released with executives at Hexaware: Biju Shoolapani - Global Leader of Digital Core Transformation Arun “Rak” Ramchandran, Vertical BU Head, Global Market Leader & Chief Digital Evangelist