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The Future of Customer Service: Expert Tips from Blake Morgan

37 min • 17 september 2024

Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/

Buy The Book: The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer: http://8cxlaws.com/

Join Kwame Christian as he hosts Blake Morgan, a renowned expert in customer experience and author of three transformative books on the subject. In this episode, Blake shares her insights on customer centricity and reveals how businesses can thrive by making their customers' lives easier and better. She delves into the significance of internal negotiation skills, particularly for leaders aiming to foster a customer-centric culture within their organizations. Blake also offers practical strategies for managing both current operational challenges and future growth plans while maintaining a positive, resilient mindset.

What Will Be Covered:

Understanding the importance of customer-centric strategies in business growth.
How to effectively negotiate for resources and support within a company.
Practical steps for leaders to balance immediate tasks with long-term goals.

Connect with Blake Morgan

Buy The Book: The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer: http://8cxlaws.com/

Follow Blake on LinkedIn: https://www.linkedin.com/in/blakemichellemorgan/

Contact ANI

Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/

Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/

The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/

Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1

Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1

What's in it for you?

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Senaste avsnitt

Don’t Wait to Be Noticed—Get Remembered. Advice from a Top Relationship Strategist.

17 juli | 42 min

The Future of Customer Service: Expert Tips from Blake Morgan

Senaste avsnitt

Don’t Wait to Be Noticed—Get Remembered. Advice from a Top Relationship Strategist.

The Shocking Truth About Homelessness: It’s Not What You Think

Inside the Mind of a Narcissist — and How to Outsmart Them

The FBI Method for Spotting Lies and Hidden Agendas

Elite Negotiators Read Your Body Before You Speak — Here’s How

Why Deep Listening Is the Most Persuasive Thing You Can Do

Vulnerability Can Destroy You… or Make You a Great Leader

What It Actually Takes to Be the Leader People Remember

How to Build Trust—Even with People Who Don’t Trust Anyone

What People Expect—But Never Tell You

Being Right Isn’t Enough. Learn Why They Ignore You

Stop Building a Business—Start Building a Movement

The One Skill That Separates Good Salespeople from Great Negotiators

Stop Networking. Start Building Real Relationships

Think Being Honest Builds Trust? Not Always — Learn What Actually Works

What Kids Really Teach Us About Negotiation

The Salary Negotiation Skills No One Ever Taught You (But Should Have)

You Can’t Change Them—But You Can Outsmart Them: How to Deal With Stubborn People in Negotiation

They Won’t Take You Seriously Until You Do This — Jamé Jackson on Presence, Style, and Radical Self-Belief

Stop Relying on Scripts. Start Using This Strategy

Don’t Just Talk—Influence: Bill McGowan on Why Your Words Don’t Stick

Mediocrity Is the Only Sin — Lessons from a Founder Who Said No to Google and Built Millions

Harvard’s Sheila Heen Reveals Why We’re All Negotiating the Wrong Way

The Real Reason No One Follows Your Vision

Empathy Isn’t Weak — It’s Your Most Dangerous Advantage

They’re Not Difficult — You’re Just Not Reading Them Right (Yet)

You’re Not Bad at Negotiating — You’re Just Missing the Moment

Your Body Speaks First—Make It Count

Why Tough Leaders Fail — And What Robert Irvine Learned Too Late

This Is Why People Trust You (Or Don’t) — Backed by Real Stories

The Real Way to Stand Out — No Shouting Required

How to Give Feedback Without Triggering Defensiveness — Backed by Science

How to Persuade Without Pressure — The Magic Question That Changes Everything

Trump & Elon Musk’s Breakup Explained – What It Means for All of Us

From Zero Support to Full Buy-In: Marc Howland’s Step-by-Step Playbook

Frenemies at Work: The Hidden Threat You’re Ignoring

Before You Speak, They’ve Already Judged You — Here’s What to Do About It

How to Win Respect Without Losing Yourself — with Elena Kohn

Assertive, Not Aggressive: The Right Way to Be Heard Without Being Hated

How to Stay Grounded When Anxiety Comes Out of Nowhere

Why Trying to Please Everyone Will Destroy Your Leadership

Before You Say Something You Regret — Ask Yourself This

The 3 Skills Every Great Negotiator Has (And Most People Ignore) - Reverse Interview

Stop Treating Negotiations Like a Battle — Try This Instead

Every Bad Client Starts with One Missed Red Flag — #1 Sales Strategist Explains

You’re Leading Like a Doer — And It’s Holding Everyone Back

How Real Relationships (Not Networking) Lead to Success

Your Weakness Might Be Your Greatest Persuasion Tool

You Have No Idea What Authenticity Means — Until You Learn This

What It Really Takes to Sell Homes in Beverly Hills

The Secret to Winning People Over — Without Manipulation

Stop Being Afraid to Ask: How to Finally Get the Raise You Deserve

Secret Persuasion Tactics from CIA and FBI: Sell Like a Spy with Jeremy Hurewitz

The Dangerous Lie About Win-Win Deals — Patrick Tinney Exposes the Truth

Harvard’s William Ury: The Hidden Power of Going to the Balcony

Why Most People Fail to Achieve Their Goals — Raymont Harris on the Mindset That Changes Everything

The Danger of Not Taking Risks

Why Smart Goals Are Setting You Up for Mediocrity – Caroline Miller Reveals How to Achieve the Impossible

The Problem with Being Too Nice: How to Reclaim Your Voice and Say NO

The Leadership Mistake That’s Costing You Your Best People (Anne Chow)

How One Question Can Transform Your Negotiation Results

The One Thing to Do Before Signing Any Contract — Most People Skip It

Your Ideas Aren’t the Problem — You’re Pitching Them Wrong (Vinnie Potestivo’s Creative Deal Strategies)

The Secret Strategy FBI Negotiators Use — And You Can Too (with Melissa Fortunato)

Stop Saying Yes to Everything — How Strategic Boundaries Can Save Your Career

How I Went from People Pleaser to Confident Negotiator

The One Thing That Saves a Deal When Everything Goes Wrong

Why Status Beats Strategy — And How to Build It from Scratch

You’re Not Bad at Negotiating — You’re Just Emotional

Why New CEOs Fail—And How to Survive Your First 6 Months in Power

The Mindset That Makes People Instantly Trust You — With Former FBI Spy Recruiter Robin Dreeke

Caught Off Guard? The Secret to Bouncing Back in Tough Negotiations

How to Work (and Negotiate) With People You Don’t Like — From the Man Who United South Africa’s Enemies

How to Negotiate Like Your Career Depends On It — Insights from a Top Sports Agent

If You Sell Like Everyone Else, You Lose — Lisa McLeod Shows the New Way

Why BATNA Might Be Your Biggest Negotiation Mistake - with Derrick (The Van Gogh of Negotiation) Chevalier (Part II)

Faking Confidence Is a Trap — Here’s What to Do Instead - with Derrick (The Van Gogh of Negotiation) Chevalier (Part I)

He Was a Nervous Student — Then Negotiation Changed Everything