Putting Agents To Work

We're well underway in the integration of agents into various enterprise workflows, but there are many questions about where and how they can be used effectively. Emily Jasper and Sheryl Kingstone return to the podcast to discuss their recent research and upcoming webinar with host Eric Hanselman. Much has been made of claims that agents are going to replace SaaS applications, particularly in applications like CRM, but that relies on a fundamental misunderstanding of where their value lies. CRM systems are the repositories of crucial enterprise data and agents can help to deliver on many of their unfulfilled promises. Many systems have

More S&P Global Content:

• Join the webinar: Putting AI agents to work
• Next in Tech | Ep. 250: The Agentic Enterprise | S&P Global
• Next in Tech | Ep. 205: Agentic AI Impacts
• 451 IT Insider October: A roundup for IT decision-makers

For S&P Global subscribers:

• The rise of agentic sales execution
• Agentic experiences redefine retail execution at NRF 2026
• From assistance to autonomy: Mapping the future of agentic commerce

Credits:

• Host/Author: Eric Hanselman
• Guests: Emily Jasper, Sheryl Kingstone
• Producer/Editor: Feranmi Adeoshun
• Published With Assistance From: Sophie Carr, Kyra Smith