Moment 175. Don’t Let Weakness Ruin Your Empathy

Empathy is a critical leadership capability: without it, you’ll never get the best out of your people. 

But if you’re not strong enough to hold the standard, that empathy will blow up in your face. Empathy builds trust; sympathy destroys performance.

For practical tips on how to stay out of the sympathy zone, have a listen to Ep.135: When Empathy Becomes Sympathy

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