WorkLab: Culture, not tech, softens AI’s impact

AI's promise is real. But the challenge to realizing its value isn't technology—it's people. Rana el Kaliouby joins WorkLab's Molly Wood to explore what can stall progress. The conversation explores how emotional intelligence, empathy, and communication are essential for hybrid human–AI teams to thrive. Rana makes the case that leaders must foster trust and readiness, rethink workflows, and keep humans at the center to unlock AI's full potential and ensure sustainable adoption.

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