The Missing Link Is Shopper Context: eComID CEO Oscar Rundqvist; Plus eComID’s Big Funding Announcement 📣

This week is a product deep dive with a fresh funding story attached. eComID just closed Europe’s largest fashion tech seed round, and the company is building something agentic commerce needs: shopper context that belongs to the shopper and goes wherever they shop. The ID was born inside H&M, it already runs on about 70 brand sites, and it’s now headed for the US.

Highlights 

• 𝗧𝗵𝗲 $𝟭𝟳.𝟰𝗠 𝘀𝗲𝗲𝗱 𝗿𝗼𝘂𝗻𝗱: Europe's largest fashion tech seed round. Oscar says it's the second-biggest in the world, led by London's Systemiq Capital, and Nordic sports retailer Stadium (one of eComID's biggest customers) joined as a strategic investor. Scot rang the gong 🔔
• 𝗕𝗼𝗿𝗻 𝗶𝗻𝘀𝗶𝗱𝗲 𝗛&𝗠: Oscar pitched eComID internally in a Dragon's Den–style process and H&M's startup arm invested from day one.
• 𝗔 𝘃𝗲𝗿𝘆 𝗶𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝘀𝘁𝗿𝗮𝗻𝗴𝗲𝗿: Models are very capable, catalogs are open to agents and payments are getting solved. But without shopper context, AI "still starts from zero." It doesn't know your size, your taste or what you sent back.
• 𝗧𝗵𝗲 𝘀𝗵𝗼𝗽𝗽𝗶𝗻𝗴 𝗽𝗮𝘀𝘀𝗽𝗼𝗿𝘁: One source of truth for your size, taste and preferences, tied to your email. It goes with you across eComID brands like H&M, Björn Borg, Peak Performance and Haglöfs. "We want to democratize personalization."
• 𝟵𝟭% 𝗯𝘂𝘆 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁 𝘀𝗶𝘇𝗲𝘀: 91% of shoppers buy different sizes from different brands. Oscar says that shows how broken sizing is.
• 𝗧𝗵𝗲 𝘁𝗿𝗮𝗰𝘁𝗶𝗼𝗻: About 70 merchants, about 20 million shoppers reached each month, and 15% of users already in the US. Shoppers who use eComID have about 30% lower return rates and about 10% higher conversion.
• +𝟮𝟲% 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝗽𝗲𝗿 𝘃𝗶𝘀𝗶𝘁𝗼𝗿: In a head-to-head test, eComID's AI search beat traditional on-site search by 26% on revenue per visitor.
• 𝗞𝗶𝗹𝗹 𝗮𝘃𝗲𝗿𝗮𝗴𝗲 𝗼𝗿𝗱𝗲𝗿 𝘃𝗮𝗹𝘂𝗲: "Average order value is a completely useless metric." What matters is average kept order value, because each handled return costs brands $21–46.
• 𝗧𝗿𝘂𝘀𝘁 𝗶𝘀 𝘁𝗵𝗲 𝗽𝗿𝗼𝗱𝘂𝗰𝘁: If an agent spends $1,000 for you, you need to know whose agent it is, what you authorized, what context it used and what happens if something goes wrong. Oscar argues Europe's GDPR-first approach suits agentic commerce.
• 𝗦𝗵𝗼𝘄 𝘀𝗵𝗼𝗽𝗽𝗲𝗿𝘀 𝘁𝗵𝗲𝗶𝗿 𝗿𝗲𝘁𝘂𝗿𝗻 𝗿𝗮𝘁𝗲: 92% of shoppers want to see their own return rate, and 75% say seeing it makes them want to return less. The live demo on Houdini Sportswear shows the search, sizing and nudge modules working together.

Timestamps:
00:35 Welcome to Retailgentic
01:50 Announcement: Kiri Masters launches Adgentic
05:00 Welcome Oscar Rundqvist, CEO & founder of eComID
05:25 Big news: $17.4M, Europe's largest fashion tech seed round
06:15 Oscar's background at H&M
07:35 Lessons from H&M: why personalization never worked
08:55 Pitching eComID inside H&M's startup studio
09:40 Why we need eComID: AI without context starts from zero
10:55 The shopping passport: portable shopper context
13:20 Building the consumer side through brand modules
14:45 How the ID works across brands
16:30 Shopper control and a visible shopping algorithm
18:05 Beyond sizing: capturing taste and intent
20:35 The merchant suite: search, sizing, personalization, agents
23:00 Modular by design
23:50 Traction: 70 merchants, 20M shoppers, -30% returns
24:50 Why average order value is a useless metric
25:35 Use of proceeds and coming to the US
26:30 The fundraising journey and cap table
28:50 Fashion, shoes and future categories
30:15 Why AI can crack sizing when others couldn't
32:50 Product-led growth: no marketing, no sales
33:35 Agentic commerce adoption in Europe
37:15 AI platforms vs. brand sites and product context
38:55 Live demo: eComID on Houdini Sportswear
42:30 Wrap-up and how to reach Oscar

👉 Connect with Oscar: https://www.linkedin.com/in/oscarrundqvist/
👉 Learn more about eComID: https://www.ecomid.com/

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