Introducing the Orenda Help Desk in Pool Service Software (PSS)

00:00 - Intro

00:49 - Today's episode is about addressing problem pools in the most efficient way

02:02 - Introducing Gus Velez, founder of Pool Service Software

04:36 - PSS users are pool service professionals

07:35 - They had a few chemistry support tickets come in, and they are not chemistry experts. So they went out looking for a partner who can help their users with water chemistry. They found Orenda.

10:28 - When you call Orenda, it's most helpful if you give us the right info about the pool. Photos, chemistry history, age of the pool, etc.

13:47 - Users can just touch a button in PSS and it sends the pool's information–and the user's question–directly to Orenda.

16:32 - PSS also has a web-based dashboard, and business owners can also request Orenda support on behalf of their employees.

18:54 - This integration makes our job easier at Orenda, because we have the right information to answer questions faster.

20:59 - Thanks for listening!

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