Episode 43: ITSM Virtual Agent

In this episode, Darius Koohmarey and Nathan Holm talk about Virtual Agent (VA), a ServiceNow chatbot that streamlines the interactions between a company and its customers and employees. This episode covers:

• What does VA do?
• What does VA look like to users?
• How do developers build VA into their systems?
• How about natural language capabilities?
• How do customers get started with VA?

For more information, see:

• Product documentation: Virtual Agent

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