About the Visibility of Testers - Cassandra H. Leung

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"If you're doing testing right and everything is going well, no one notices. But if you make a mistake, then everyone pays attention." - Cassandra H. Leung

In this episode, I talk with Cassandra H. Leung about why testers still feel unseen and what we can do about it. We unpack impostor syndrome, the shy voice that says keep quiet, and how it holds many of us back. Cassandra shares a simple frame: show, share, shine. Put testing work on the board, share notes and dashboards, and keep a brag board for wins. We explore the wider role of testers across product talks, pipelines, and coaching the team.

Cassandra H. Leung is a trained Quality Engineer, certified Scrum Master, and UX enthusiast. She specialises in exploratory testing and test strategy, and enjoys supporting teams towards better quality products and processes. Cassandra has spoken at events around the world, writes about topics relevant to the technology industry, and creates content to educate future generations of testing specialists. She's active in the online testing community, and hopes to inspire others to share their stories and learnings.

Highlights:

• Testers stay invisible because they show absence of bugs, not visible product features.
• Show testing work on team boards like any developer story to gain attention.
• Imposter syndrome hits testers hard due to non-CS backgrounds and "afterthought" treatment in teams.
• Teaching teams about quality multiplies impact more than solving all problems yourself as sole tester.
• Core skills like communication and empathy matter more than chasing trending technical buzzwords.