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T2RLTalks
Teknologi

Customer and Traveller Experience: Selling to the TikTok Generation

22 min•9 juni 2025

Airline online customer experience has lagged behind other industries, partly because of restrictions inherent in traditional artefacts including PNRs and tickets. OOSD has the potential to take the brakes off innovation in customer experience. What sort of transformation can we expect in the next few years?

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T2RLTalks med Travel Technology Research Ltd finns tillgänglig på flera plattformar. Informationen på denna sida kommer från offentliga podd-flöden.