MBA1071 Do you need to offer phone support for your online business?
Customer support via phone: has it gone the way of the landline?
These days, calling up and speaking to a live support agent may not only be unnecessary, it may be detrimental to the quality of your customer service. With live chat and email available, a phone call isn’t always the most efficient.
That said, we all know the feeling of “just wanting to talk to someone” when we’re having trouble with a product or service.
Today, we discuss the disadvantages of phone-based customer service, and the reasons it’s falling out of fashion in the business world. We discuss what can go wrong with service calls, and how they’re potentially more expensive and less effective than other methods. We also discuss when phone service is the best option, for certain situations and types of business.
Figure out what’s best for your company. Make your customer service easy, responsive, and efficient. Click Play!
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