Episode 10: Agentic process Automation: Bridging the Gaps in SaaS Platforms

Most enterprise automation fails in the same place: the brittle gap between SaaS systems.In this episode of The Agentic Mesh Podcast, John Miller and Eric Broda argue that traditional RPA and workflows can’t handle ambiguity, edge cases, or real-world complexity. Instead, they explore agentic process automation, where AI agents powered by large language models fill the “white space” between platforms like Salesforce, ServiceNow, and Workday.They break down why knowledge engineering, context, identity, and emerging standards like MCP and A2A are now mandatory for building enterprise-grade agents — not optional.If you’re still trying to glue systems together with scripts and workflows, this conversation explains why that approach is already obsolete.