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The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

#45 Evolutionary versus Revolutionary Processes

9 min • 3 december 2019

Part 2 of how to create an agile brand. When thinking about evolution versus revolution, you need to know when to take which approach for your own brand. You may need to take each of these tacks at different times. Generally speaking, you don’t want to continually take a revolutionary approach because you run the risk of alienating loyal customers. They may follow you through one reinvention, but too drastic change too often may not inspire the loyalty which is also critical to a successful brand.

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