Bra podd

#717: Understanding customers by simulating them first with Mike Taylor, Ask Rally

11 augusti | 28 min

#716: Streamlining brand partnerships with Alan Gould, Mutual Markets

8 augusti | 27 min

#715: Increasing speed to insights with Sid Banerjee, Medallia

6 augusti | 30 min

#714: Keeping up with e-commerce evolution with Lena Moriarty, eTail and Worldwide Business Research

4 augusti | 21 min

#713: Agentic AI that improves the customer experience, with Manisha Powar, Qualtrics

1 augusti | 27 min

#712: Compounding returns on your marketing campaigns with Chris O'Neill, GrowthLoop

30 juli | 30 min

#711: Making accessibility a priority with Make Paciello, AudioEye

28 juli | 30 min

#710: Empowering Employees to Lead Meaningful Change from Within with Steven Malony, CEO of Belkin

25 juli | 29 min

#709: The state of CX and the value of hyperpersonalization with Adrian Swinscoe, Punk CX Podcast

24 juli | 61 min

#708: How commerce media is changing advertising with Eric Brackmann, Koddi

23 juli | 28 min

#707: Building ROI in the Creator Economy with Brit Starr, CreatorIQ

21 juli | 26 min

#706: Building more connected digital experiences with Eric Stine, CEO of Sitecore

18 juli | 30 min

#705: What happens to your KPIs when both CLV and Customer Acquisition Costs rise? With Jamie Domenici, Klaviyo

16 juli | 25 min

#704: Delivering personalization at scale with Yaniv Navot, Mastercard

14 juli | 31 min

#703: How AI and Deep Learning is affecting advertising with Jaysen Gillespie, RTB House

11 juli | 28 min

#702: What it takes to keep customers loyal with Anna Convery, Verint

10 juli | 30 min

#701: No-Code as a Strategic Weapon, with Aytekin Tank, Jotform

9 juli | 24 min

#700: Winning and retaining the distracted consumer with Kelsey Chickering, Forrester

7 juli | 21 min

#699: Being real about synthetic personas with Narek Vandanyan, Prelaunch

4 juli | 23 min

#698: Staying customer-centric in the race to adopt agentic AI with Stephanie Liu, Forrester

2 juli | 23 min

#697: Building the total experience for customers with AJ Joplin, Forrester

30 juni | 23 min

#696: The network effect on CX of AI plus employees with Jay Pattisall, Forrester

27 juni | 26 min

#695: Why Trust Is a Strategy, Not a Sentiment with Dana Bodine, Trustpilot

25 juni | 28 min

#694: What's your plan for Q5 this year, with Xavier de Baillenx from Ramdam

23 juni | 23 min

#693: Optimizing the post-click customer experience with Riikka Söderlund, Katana Cloud Inventory

20 juni | 23 min

#692: The lifetime value of milliseconds in the customer experience with Jaxon Repp, Harper

18 juni | 24 min

#691: Gaining agility and results with composable CMS, with Mark Wheeler from Storyblok

16 juni | 30 min

#690: Focusing on long-term customer value using next best action with Tine Van Calster, Telenet

13 juni | 26 min

#689: Building a culture of agility with Eugenie Lamprecht, Reka

12 juni | 18 min

#688: Building a Customer Brain and how it benefits customers and the business with Christian Nelissen, National Australia Bank

11 juni | 26 min

#687: Customer Experience Design using Generative AI, with Tara DeZao, Pega

9 juni | 22 min

#686: Autonomous innovation using predictable AI agents with Peter van der Putten, Pega

6 juni | 29 min

#685: Using AI in UX research, design, and testing with Jason Bowman, The Office of Experience

4 juni | 25 min

#684: The founder of Reebok and CEO of Syntilay talk about AI-generated product design

2 juni | 29 min

#683: Navigating the effect of AI on marketing jobs and the job market with Sue Keith, Landrum Talent Solutions

30 maj | 22 min

#682: Consequential AI and customer loyalty with Raj De Datta, CEO of Bloomreach

28 maj | 24 min

#681: Building a cohesive brand while personalizing every message with Emily Ward, Turnitin

26 maj | 25 min

#680: Agile is about more than velocity, with Gabrielle Wieczorek

23 maj | 26 min

#679: Growing a brand by focusing on the details that matter with Dominic Minogue, Dirty Water

21 maj | 22 min

#678: AI gains emotional intelligence with Joshua Goldberg, Zenapse

19 maj | 23 min

#677: Why thought leadership is more important than ever with Benjamin Shapiro, host of the MarTech Podcast

16 maj | 34 min

#676: The consumer is no longer navigating the map—they are the map, with Ken Hughes, the King of CX

14 maj | 34 min

#675: Being true to customers and your values with Phyllis Rothschild, CMO at Pete & Gerrys

12 maj | 29 min

#674: The continued evolution of e-commerce with Eitan Koter, Vimmi

9 maj | 35 min

#673: Predictive and proactive customer experiences, with Vinod Muthukrishnan, Cisco

7 maj | 28 min

#672: What can we learn from teaching others about AI? Featuring Greg Shove, CEO of Section

5 maj | 36 min

#671: Going national while staying true to your local roots with Jay Rushin, H&H Bagels

2 maj | 21 min

#670: Embracing Chaos to Get Better Results with Mark DeCarlo

30 april | 40 min

#669: It's already time to start planning for the holiday shopping season with Carey Cockrum, Cella by Randstad Digital

28 april | 28 min

#668: The Five Levels of AI with Courtney Baker, Knownwell

25 april | 32 min

#667: The Evolving Role of Visual Data in Construction with Marca Armstrong, Sensera

23 april | 24 min

#666: Balancing AI-driven efficiency and responsibility with Pasquale DeMaio, Amazon Web Services

21 april | 26 min

#665: Developing strategies that cut through the omnichannel noise, with Arianna Vogel, Foursquare

18 april | 28 min

#664: Tying CX outcomes to commercial goals with Markus Engel and Linzi Hindle at DHL

16 april | 23 min

#663: AI in retail marketing with Uldis Baumerts, Bryj

14 april | 26 min

#662: Making your returns strategy a competitive advantage with Katherine Lehman, ReturnBear

11 april | 17 min

#661: Creating a world-class student experience with Mike Milliron, IMG Academy

9 april | 24 min

#660: Enabling and accelerating customer experience improvements using AI with Isabelle Zdatny, Qualtrics

7 april | 26 min

#659: The current state of the job market with Sue Keith, Landrum Talent Solutions

4 april | 26 min

#658: Winning retail by reducing customer frustration with Jean-Christophe Pitié, ContentSquare

2 april | 22 min

#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia

31 mars | 22 min

#656: Integrating CX and EX to create better customer outcomes with Sasha Fard, Capital One

28 mars | 26 min

#655: AI and Automation in the supply chain with Nick Stuart, RSM

26 mars | 22 min

#654: Translating research into cross-functional strategic change with Adam Hagerman, Indeed

24 mars | 22 min

#653: Accelerating speed to insights using synthetic feedback with Ali Henriques, Qualtrics

21 mars | 30 min

#652: The power of multimodal AI with Dani Yogatama, Reka

19 mars | 21 min

#651: AI and in-house creative teams with Jen Rapp, Superside

17 mars | 28 min

#650: Maximizing your ad spend with Matt Wasserlauf, Blockboard

14 mars | 16 min

#649: How to look at ROAS with Mitsu Kikuchi and Rocco Baldasarre of Shirofune

12 mars | 19 min

#648: Breaking down silos between paid and organic search with Matt Shenton, Croud

10 mars | 22 min

#647: Achieving retail media success with Ben Dutter, Power Digital

7 mars | 24 min

#646: AI in e-commerce with Oren Inditzky, Wix

5 mars | 22 min

#645: Building brand trust with Aman Advani, CEO of Ministry of Supply

3 mars | 20 min

#644: AI-augmented human recommendations for retail customers with Noah Zamansky, Stitch Fix

28 februari | 26 min

#643 Disrupting the recruiting world by combining humans and AI with Heidi Golledge, Jobot

26 februari | 33 min

#642: Building brand loyalty by storydoing, with Dawn Fichot, Brompton Bicycle

24 februari | 28 min

#641: Creating brand-savvy AI and a marketer-first DXP with Dave O'Flanagan, CEO of Sitecore

21 februari | 39 min

#640: Measuring the ROI on Out of Home with Jeremy Flynn from Clear Channel Outdoor

19 februari | 30 min

#639: Multisapiens collaboration and the future of the workplace with Dr. Tatyana Mamut, Wayfound

17 februari | 40 min

# 638: What's the ROI on those Big Game Ads? Featuring Nataly Kelly, CMO at Zappi

14 februari | 27 min

#637: Redefining the customer experience with The Office of Experience and Mack Trucks

12 februari | 27 min

#636: Building resilience in customer service operations with John Finch, RingCentral

10 februari | 30 min

#635: Taco Bell's Return to the Big Game and Creating a Successful Niche Agency with Guto Araki and Alex Jacobs, Biite

7 februari | 36 min

#634: Delivering seamless experiences with CDP, featuring Beth Scagnoli, Redpoint Global

5 februari | 34 min

#633: Navigating the future of search with A.J. Ghergich, Botify

3 februari | 32 min

#632: Driving measurable retail growth with Cédric Chereau, EagleAI

31 januari | 29 min

#631: SMS and meaningful customer connections with Amanda McGuckin Hager, TrueDialog

29 januari | 24 min

#630: Can Netflix, Delta, and Amazon teach us how to improve the patient experience? Featuring Adeline Ashley from Sitecore

27 januari | 26 min

#629: Why generative AI transparency is so important with Matt Van Itallie, Sema Software

24 januari | 31 min

#628: Why leaders need to become more self-reliant with Maha Abouelenein

22 januari | 27 min

#627: The forces redefining brand loyalty with Ian Baer, Sooth

20 januari | 32 min

#626: Building customer success instead of vendor lock-in with Toya Del Valle, Cornerstone

17 januari | 31 min

#625: Creating an agile brand with composable approaches, featuring Chris Bach

15 januari | 46 min

#624: 2025 hiring strategies and how to plan with Sue Keith, Landrum Talent Solutions

13 januari | 27 min

#623: Is your brand ready for its own AI agent? Featuring Gil Rosen of Amdocs

10 januari | 35 min

#622: Balancing AI optimism with realism, with Stefan Weitz, HumanX Conference

8 januari | 29 min

#621: The evolving buyer's journey with Liz Robillard and Kristin Schoenstein, WBR

6 januari | 26 min

#620: How small businesses continue to thrive with Emily Washcovick, Yelp

3 januari | 35 min

#619: Knowing which of your marketing dollars are working, with Mike True, Prescient AI

27 december 2024 | 26 min

#618: Working with AI to create better (not just more) content with Nick Gernert, CEO WordPress VIP

23 december 2024 | 31 min

#617: Small changes that make big differences to marketing results with Jay Schwedelson, SubjectLine.com

20 december 2024 | 26 min

#616: Synthetic personas in market research with Ali Henriques, Qualtrics

18 december 2024 | 28 min

#615: Is Black Friday still the star of the holiday season? Featuring Joe Shasteen, RetailNext

16 december 2024 | 29 min

#614: How trust, community, and courage are reshaping brands with Chris Savage, Wistia

13 december 2024 | 31 min

#613: Building brands through collaboration, innovation, and sustainability with Eric Liedtke, Under Armour

11 december 2024 | 28 min

#612: Shared understanding of business needs with Patty Soltis, Upwork

9 december 2024 | 30 min

#611: Optimizing e-commerce content with Ashlyn Fulton, D'Addario

6 december 2024 | 16 min

#610: Unlocking greater customer loyalty with Aleksander Kaczmarek, CarTrawler

4 december 2024 | 25 min

#609: AI-powered DXPs and brand-aware personalized CX with Kathie Johnson, CMO at Sitecore

2 december 2024 | 36 min

#608: Why the C-Suite needs to pay more attention to social media, with Dr. Antonis Papatsaras, Hootsuite

29 november 2024 | 28 min

#607: Preparing for tiktokified journeys and the search generative experience with Izabela Misiorny, Siteimprove

27 november 2024 | 27 min

#606: Connecting experimentation to business outcomes across the journey with Vijay Ganesan, Optimizely

25 november 2024 | 20 min

#605: AI agents working across the marketing workflow with Kevin Li, Optimizely

22 november 2024 | 29 min

#604: Creating a great post-purchase customer experience with Colleen Coulter, Route

20 november 2024 | 26 min

#603: What happens to marketers if Google is split up? Featuring Steven Read, Chief Product Officer at adMarketplace

18 november 2024 | 23 min

#602: Breaking down language barriers in customer service with Mike Clifton and Max Schwendner, Alorica

15 november 2024 | 35 min

#601: Improving the Customer Experience in a Feedback Recession with Isabelle Zdatny, Qualtrics

13 november 2024 | 27 min

#600: AI Agents in Marketing with Raj Rikhy, Microsoft

11 november 2024 | 32 min

#599: Increasing AI literacy to improve outcomes with Jason Lapp, Beautiful.ai

8 november 2024 | 36 min

#598: Keeping up with consumer payment preferences with Will Mavromichalis at Kount

6 november 2024 | 26 min

#597: Engaging with Gen Z on retail with Teddy Solomon, Fizz

4 november 2024 | 24 min

#596: The impact of AI on marketing and consumer expectations with Melissa Waters, CMO at Upwork

1 november 2024 | 41 min

#595 State of the marketing jobs market with Sue Keith, Landrum Talent Solutions

30 oktober 2024 | 29 min

#594: Designing for infinite moments of truth with Stratton Cherouny, The Office of Experience

28 oktober 2024 | 30 min

#593: Integrating AI into enterprise marketing operations with Adam Brotman, Forum3

25 oktober 2024 | 36 min

#592: Sending the right message at the right time with John Kim, SendBird

23 oktober 2024 | 38 min

#591: Building an accessible digital experience with Jennifer Griffin Smith, Acquia

21 oktober 2024 | 27 min

#590: AI in marketing highly regulated sectors with Nauman Hafiz, Constellation

18 oktober 2024 | 34 min

#589: Product-led Growth and AI with Sonal Mane, Databricks

16 oktober 2024 | 35 min

#588: Powering up your knowledgebase for better CX with Sophie Wyne, Ariglad

14 oktober 2024 | 30 min

#587: Aligning product and marketing in the C-suite and beyond with Tifenn Dano Kwan, Amplitude

11 oktober 2024 | 34 min

#586: Winning E-commerce By Boosting Efficiency with Tobias Sjölin, Boozt

9 oktober 2024 | 25 min

#585: Inventory management to the rescure with Riikka Söderlund, Katana

7 oktober 2024 | 24 min

#584: The power of data and AI in the enterprise with Krishnan Venkata, LatentView Analytics

4 oktober 2024 | 25 min

#583: Redefining success and failure with Jesse Tayler, Founder of TruAnon

2 oktober 2024 | 38 min

#582: Cookieless advertising in a first-party data world with Eric Wheeler, 33Across

30 september 2024 | 28 min

#581 The impact of bots on the customer experience with Nanhi Singh, Thales

27 september 2024 | 30 min

#580: On-demand production and product data for better customer experiences with Leonard Marano, Lectra

25 september 2024 | 25 min

#579: Creating forever customers with Michael Mallett, Medallia

23 september 2024 | 42 min

#578: The future of shoppable TV with Peter Hamilton, Roku

20 september 2024 | 32 min

#577: Optimizing the patient experience with Tracey Schroeder, Inova Health System

18 september 2024 | 29 min

#576: AI and Human Creativity in Marketing with Diana Lee, Constellation

16 september 2024 | 34 min

#575: Telling authentic branded stories with Sophie Harris, GoDaddy

13 september 2024 | 27 min

#574: Building enterprise-grade Gen AI applications with Sumeet Agrawal, Informatica

11 september 2024 | 32 min

#573: The Relationship Between Marketing and Communications with Nikki Festa O'Brien, Greenough Communications

9 september 2024 | 27 min

#572: Online marketplace advertising with Regina Ye, Topsort

6 september 2024 | 29 min

#571: Unlock Expert Mode: Getting to a B2B E-commerce Strategy with The Office of Experience and Znode

4 september 2024 | 38 min

#570: Unleashing the Power of Composable Customer Data Platforms with Kyle Martinowich, GrowthLoop

2 september 2024 | 28 min

#569: Building a brand that customers can't get enough of with Jon Davids

30 augusti 2024 | 26 min

#568: Digital signage and brand strategy with Misty Chalk, BrightSign

28 augusti 2024 | 29 min

#567: Engaging e-commerce customers with Daniela Jurado, VTEX

26 augusti 2024 | 27 min

#566: The future of financial services CX with Chris O'Brien, M&T Bank

23 augusti 2024 | 32 min

#565: Why journey management matters, with Eytan Hattem, Cemantica

21 augusti 2024 | 35 min

#564: The cookiepocalypse that didn't happen with Jaysen Gillespie, RTB House

19 augusti 2024 | 27 min

#563: Harnessing technology for good with Larry Weber, Racepoint Global

16 augusti 2024 | 29 min

#562: Empowering the Next Generation of Women in Technology with Cerys Goodall, Vetster

14 augusti 2024 | 34 min

#561: The speed of customer data (and why it matters) with Justin DeBrabant, Chief Product Officer, ActionIQ

12 augusti 2024 | 34 min

#560: Driving business value with data with Steve Fiore, Teradata

9 augusti 2024 | 27 min

#559: The shift from service to sales with Josh Feast, Cogito

7 augusti 2024 | 28 min

#558: When SMS delivers real results with John Wright, TrueDialog

5 augusti 2024 | 29 min

#557: AI and First-Party Data in Print with Stefanie Cortes, RRD

2 augusti 2024 | 18 min

#556: In-play ads and the gaming experience with Shahar Sorek, Overwolf

31 juli 2024 | 24 min

#555: Optimizing customer retention with Baird Hall, Churnkey

29 juli 2024 | 28 min

#554: What marketing leaders need to know about AI with Cathy McPhillips, Marketing AI Institute

26 juli 2024 | 28 min

#553: Automating and Optimizing E-Commerce Operations with Jorrit Steinz, ChannelEngine

24 juli 2024 | 27 min

#552: Fulfillment, logistics, and the e-commerce experience with Jon Schecter, Autostore

22 juli 2024 | 22 min

#551: Maximizing holiday sales with Zarina Stanford, Bazaarvoice

19 juli 2024 | 27 min

#550: The science of CX with Martha Brooke

17 juli 2024 | 27 min

#549: Winning at Conversational Commerce with Stefanos Loukakos, Connectly

15 juli 2024 | 22 min

#548: Staying customer-focused amidst expansion with Alice Eweida, Pandia Health

12 juli 2024 | 29 min

#547: Aligning brand with business strategy with Lori Poer and Nigel Dennis

10 juli 2024 | 29 min

#546: The Great Hesitation with Sue Keith, Landrum Talent Solutions

8 juli 2024 | 24 min

#545: What it means to be customer-obsessed with Jill Pavlovich, Albertsons

5 juli 2024 | 19 min

#544: Looking to veterans for the next wave of cybersecurity experts with Nakisha Dixon, Vercara

3 juli 2024 | 23 min

#543: Better Together: CX + Digital + Marketing with AJ Joplin, Forrester

1 juli 2024 | 37 min

#542: Forging Boundless Experiences with Humans + AI with JP Gownder, Forrester

28 juni 2024 | 25 min

#541 AI adoption is driving enterprise transformation, with Peter van der Putten, Pega

26 juni 2024 | 26 min

#540: Real-world transformation with Rick Meehean, Church Mutual

24 juni 2024 | 19 min

#539: Maximizing first-party data using AI with Tara DeZao, Pega

21 juni 2024 | 27 min

#538: Open source in the enterprise with Jon Stewart, ZenSource

19 juni 2024 | 31 min

#537: Accelerating the enterprise with AI with Kerim Akgonul, Chief Product Officer, Pega

17 juni 2024 | 27 min

#536: Incremental data-driven transformation in the enterprise with Tommi Marsans, Verizon Business

14 juni 2024 | 25 min

#535: The Continued Evolution of E-commerce with Mark Simon, Celigo

12 juni 2024 | 29 min

#534: Employee Financial Wellness as Competitive Advantage with Nico Simko, Clair

10 juni 2024 | 22 min

#533: Real-World Application of AI in Marketing and CX with Kathryn Murphy, Twilio

7 juni 2024 | 30 min

#532: Staying ahead in e-commerce, with Laura Ritchey, CEO, Radial

5 juni 2024 | 26 min

#531: Customer engagement and loyalty in travel with Jeff Zotara, arrivia

3 juni 2024 | 29 min

#530: Creating valuable CX using Gen AI with Eli Finkelshteyn, Constructor

31 maj 2024 | 29 min

#529: Better software testing for improved CX with Stephen Feloney, Perforce

29 maj 2024 | 27 min

#528: The role of design in shaping the customer experience with Kaaren Hanson, Chief Design Officer at Chase

27 maj 2024 | 25 min

#527: Optimizing data operations for AI in marketing, with Eric Madariaga, CData

24 maj 2024 | 21 min

#526: Building extraordinary teams with Martin Gonzalez, Google

22 maj 2024 | 30 min

#525: Operationalizing AI in the Enterprise with Peter Roschke, Coherent

20 maj 2024 | 27 min

#524: Gary Vaynerchuk on capturing and leveraging consumer attention

17 maj 2024 | 38 min

#523: The Dojo model and its transformative effect with TEKsystems, Part 2

15 maj 2024 | 21 min

#522: The Dojo model and its transformative effect with TEKsystems, Part 1

13 maj 2024 | 26 min

#521: Predictive Real-Time Marketing ROI with Guan Wang, Snowflake

10 maj 2024 | 29 min

#520: Alignment of goals and incentives in the enterprise with Michael Vanderhoof, Charles Schwab

8 maj 2024 | 28 min

#519: The innovation gap, with Tanvir Khan, Chief Digital Officer, NTT Data

6 maj 2024 | 26 min

#518: Gen AI Governance in the Enterprise with Alon Yamin, Copyleaks

3 maj 2024 | 26 min

#517: Fostering a culture of continuous improvement with Mana Ionescu, AXOS Bank

1 maj 2024 | 30 min

#516: Customer and data centricity with Lamees Butt, Zoovu

29 april 2024 | 25 min

#515: Predictive analytics and a first-party data strategy with Alan Gilleo, Leap Group

26 april 2024 | 26 min

#514: Nimble customer research with Todd Horvitz, Head of Insights, HP

24 april 2024 | 37 min

#513: AI & Fragmentation with Afif Khoury, SOCi

22 april 2024 | 29 min

#512: When "unmanaging" is the best way to manage teams, with Jack Skeels, AgencyAgile

19 april 2024 | 25 min

#511: Brand engagement in a socially conscious market, with Taylor Bennett, DoorDash

17 april 2024 | 27 min

#510: Missed opportunities with AI and CX with Tony Grout, Showpad

15 april 2024 | 27 min

#509: Optimizing the patient experience with Michael Burke and Josh Byrd from Copient Health

12 april 2024 | 32 min

#508: The self-optimizing enterprise with Don Schuerman, CTO at Pega

10 april 2024 | 32 min

#507: Gen AI and the Future of Publishing with Marc Sirkin, Third Door Media

8 april 2024 | 33 min

#506: Using GenAI to Generate Revenue with Assaf Baciu, Persado

5 april 2024 | 20 min

#505: Keeping pace with retail customer expectations with Craig Moore, Körber Supply Chain

3 april 2024 | 17 min

#504: Deep learning and the cookieless future with Jaysen Gillespie, RTB House

1 april 2024 | 25 min

#503: Better customer insights with Matt Butler and Russ Hannig

29 mars 2024 | 31 min

#502: Cross-functional collaboration plus AI augmentation with Mariam Asmar, Braze

27 mars 2024 | 25 min

#501: AI and the CMO with Amanda Cole, CMO at Bloomreach

25 mars 2024 | 28 min

#500: March Madness Special: Hyper-paced CX in the iGaming Industry with Pini Yakuel, Optimove

22 mars 2024 | 31 min

#499: AI and Digital Transformation with Jonathan Boakes, Infinum

20 mars 2024 | 29 min

#498: The value of B2B2C E-commerce with Carlos Manalo and Tom Flierl

18 mars 2024 | 28 min

#497: Great omnichannel CX in retail with Tracey Brown, Chief Customer Officer at Walgreens

15 mars 2024 | 19 min

#496: The link between creativity and innovation with Anne Jacoby

13 mars 2024 | 22 min

#495: Pay transparency and the employee experience with Sydney Artt, Anaconda

11 mars 2024 | 22 min

#494: Maximizing online marketplaces with Todd Walsh, HP

8 mars 2024 | 18 min

#493: The Top 3 in-demand marketing jobs for 2024 with Sue Keith, Ceres Talent

6 mars 2024 | 26 min

#492: Building and maintaining a culture of customer centricity with Abhii Parakh, Head of Customer Experience at Prudential

4 mars 2024 | 25 min

#491: Data collection done right with Sean Falconer, Skyflow

1 mars 2024 | 29 min

#490: AI & Great Customer and Employee Experiences with Simonetta Turek, Chief Product Officer at Medallia

28 februari 2024 | 24 min

#489: Machine learning in the enterprise with Eric Siegel, Machine Learning Week

26 februari 2024 | 29 min

#488: Learning from our data with Matt Swalley, Omneky

23 februari 2024 | 25 min

#487: (Actually) great content with generative AI, with Jon Ricketts, AGYL AI

21 februari 2024 | 31 min

#486: Igniting customer centricity with Sri Narasimhan, Head of Enterprise Customer Experience at CVS Health

19 februari 2024 | 29 min

#485: A winning first-party data strategy with Heidi Bullock, CMO, Tealium

16 februari 2024 | 30 min

#484: What it takes to be a category-leading CX brand, with Joe Tyrrell, CEO of Medallia

14 februari 2024 | 30 min

#483: Omnichannel and the future of retail with Kristin Schoenstein and Elizabeth Robillard, eTail Palm Springs

12 februari 2024 | 23 min

#482: Making phone conversations with customer count, with Ryan Johnson, CallRail

9 februari 2024 | 29 min

#481: Customer journey management with Stacy Sherman, Doing CX Right

7 februari 2024 | 32 min

#480: Search and the Customer Experience, with David Ting, Zenni Optical

5 februari 2024 | 19 min

#479: Left-brain/Right-brain AI with Peter van der Putten, Director AI Lab at Pega

2 februari 2024 | 37 min

#478: When is headless the right (or wrong) idea? with Liz Spranzani, CTO at Verndale

31 januari 2024 | 33 min

#477: Gen AI in the E-commerce Experience with Bernadette Nixon, Algolia

29 januari 2024 | 21 min

#476: Digital experiences in physical retail with Sarah Jarvis, Eagle Eye Solutions

26 januari 2024 | 29 min

#475: Customer lifetime value for the win, with Neil Hoyne, Chief Strategist at Google

24 januari 2024 | 39 min

#474: Increasing speed to improve CX with Doug Rubingh, Sinch MessageMedia

22 januari 2024 | 28 min

#473: Meaningful customer dialogue with Christian Ward, Chief Data Officer, Yext

19 januari 2024 | 37 min

#472: Improving mixed reality with Dave Kaufman, Meta

17 januari 2024 | 34 min

#471: Building a change maker culture with Steve Blum, Autodesk

15 januari 2024 | 33 min

#470: Great data equals great advertising with Gruia Pitigoi-Aron, The Trade Desk

12 januari 2024 | 28 min

#469: Agility in the enterprise using a composable approach with Matt Biilmann, CEO of Netlify

10 januari 2024 | 35 min

#468: Recruitment advertising to find the best candidates with Neil Costa, HireClix

8 januari 2024 | 23 min

#467: Making a meaningful impact with your brand in 2024 with Mark Nardone, CMO at PAN Communications

5 januari 2024 | 36 min

#466: Inclusivity and Innovation as Competitive Advantage with Johane Domersant, John Deere

3 januari 2024 | 30 min

#465: Prioritizing the right data and signals with Prasaana Dhungel, GrowByData

29 december 2023 | 33 min

#464: AI and Creative Work with Toby Barlow, Lafayette American

27 december 2023 | 24 min

#463: AI and Cybersecurity with Gary Guseinov, CEO at RealDefense

25 december 2023 | 29 min

#462: Collaboration for successful experimentation with Collin Crowell and James McCormick

22 december 2023 | 32 min

#461: Raising the stakes of stakeholder design with Curt Schreiber, VSA Partners

20 december 2023 | 28 min

#460: Retention in an Omnichannel World with Ann Fellman, Bloomerang

18 december 2023 | 25 min

#459: Product leaders and the customer experience with Jess Keeney, Duck Creek Technologies

15 december 2023 | 28 min

#458: Demystifying CX Governance with Sami Nuwar

13 december 2023 | 29 min

#457: Building a culture of experiementation, with Kirsty Dawe, Webeo

11 december 2023 | 31 min

#456: Using cloud communications while optimizing the customer experience with Patrick Sheehan, Intermedia

8 december 2023 | 33 min

#455: Successful Outsourcing with Sarah Ellenberg, PartnerHero

6 december 2023 | 26 min

#454: Reskilling & upskilling for Generative AI with Michelle Boockoff-Bajdek, Skillsoft

4 december 2023 | 43 min

#453: AI for Localization and Personalization with Stephanie Shreve, PowerChord

1 december 2023 | 24 min

#452: Enhancing E-commerce with AI with Sean Mullaney, Algolia

29 november 2023 | 27 min

#451: The Post Cookie World and CX with Carl White, Nano Interactive

27 november 2023 | 25 min

#450: Black Friday Special: Real-time Data & AI for In-store Retail Operations, with Joe Shasteen, RetailNext

24 november 2023 | 28 min

#449: Making better proposals with Joe Ardeeser, Smart Pricing Table

22 november 2023 | 35 min

#448: Creating a strikingly different brand with Dharma Pachner, Contrast & Co.

20 november 2023 | 23 min

#447: Innovation in content marketing with Deane Barker, Optimizely

17 november 2023 | 24 min

#446: Planning marketing headcount budgets for 2024 with Sue Keith, Ceres Talent

15 november 2023 | 25 min

#445: Headless commerce with Jim Tattersall, Rotate

13 november 2023 | 29 min

#444: Personalizing the Customer Loyalty Experience with Andy Hermo, iSeatz

10 november 2023 | 29 min

#443: Building a HIPAA-compliant martech stack with Ray Mina, Freshpaint

8 november 2023 | 35 min

#442: Share your message on the right channel with Jonathan Rivera, ResultsLeader.fm Podcast

6 november 2023 | 32 min

#441: Customer feedback that benefits everyone with Adam Alfia, Real Time Feedback

3 november 2023 | 34 min

#440: Optimizing internal processes to improve CX with Nikhil Nandagopal, Appsmith

1 november 2023 | 30 min

#439: Success in a first-party data world with Derek Slager, Amperity

30 oktober 2023 | 28 min

#438: Enhancing the E-commerce CX with Paul Thompson, Cloudinary

27 oktober 2023 | 29 min

#437: AI as a member of your marketing team, with Daniel Maloney, Tailwind

25 oktober 2023 | 33 min

#436: Using AI to Reach More Customers with Nicholas Holland, VP of Product, HubSpot Marketing Hub

23 oktober 2023 | 39 min

#435: Building a culture of experimentation, Kevin Li, Optimizely

20 oktober 2023 | 32 min

#434: Composable, omnichannel marketing with Rupali Jain, Chief Product Officer, Optimizely

18 oktober 2023 | 26 min

#433: Demystifying platform selection with Bryan Jones and Cara Bourdage, The Office of Experience

16 oktober 2023 | 30 min

#432: Data sharing and collaboration with Kamakshi Sivaramakrishnan, Samooha

13 oktober 2023 | 27 min

#431: Growing leaders and aspiring leaders with Nate Prosser, Wawa and the Leadership Chalk Talk Podcast

11 oktober 2023 | 36 min

#430: Personalized Campaigns in Highly Regulated Industries with Diana Lee, Constellation

9 oktober 2023 | 34 min

#429: AI & the Workforce with Jon Darbyshire, SmartSuite

6 oktober 2023 | 30 min

#428: Personalizing the Customer Journey with Trent Rossini, inQuba

4 oktober 2023 | 38 min

#427: Creating engaged teams with Kelsey Bishop, Founder at Candor

2 oktober 2023 | 24 min

#426: Print media in an omnichannel world with Curtis Tingle, CMO at Vericast

29 september 2023 | 26 min

#425: Media sufficiency for greater marketing success with Austin Fredrich, The Office of Experience

27 september 2023 | 27 min

#424: Marketing complex products and services with Jaxon Repp, Field CTO & Head of Marketing, HarperDB

25 september 2023 | 30 min

#423: Hyperautomation and the enterprise with Jon Barton, TEKsystems

22 september 2023 | 22 min

#422: The future of work in marketing with Lisa Murton Beets, Content Marketing Institute

20 september 2023 | 25 min

#421: Agile Accessibility with Corb O'Connor, LevelAccess

18 september 2023 | 32 min

#420: Excellent Experimentation with Dejean Brown, Optimizely

15 september 2023 | 27 min

#419: Headless E-commerce and CX with Chris Bach, Netlify

13 september 2023 | 40 min

#418: Better Customer Journey Mapping with Percy Rose, Hewlett Packard Enterprise

11 september 2023 | 38 min

#417: Staying competitive in Ecommerce with Steve Denton, CEO at Ware2Go, a UPS Company

8 september 2023 | 30 min

#416: Digital displays and their impact on health and sustainability, with Tim O'Malley, E Ink

6 september 2023 | 30 min

#415: Winning and retaining customers with Solomon Zakinov, Founder & CEO, ShipX

4 september 2023 | 22 min

#414: Strengthening the relationship between Sales and RevOps with Bayley Fesler and Annie Jones from Xactly

1 september 2023 | 23 min

#413: Using qualitative customer data well with Daniel Erickson, Viable

30 augusti 2023 | 25 min

#412: Standing out in an eCommerce world, with Laura Ritchey, Radial

28 augusti 2023 | 29 min

#411: Scaling brands while focusing on sustainability, with Richie Jones, vvast

25 augusti 2023 | 34 min

#410: Product agility, prioritization, and business value with Dan Gallagher, Slalom

23 augusti 2023 | 30 min

#409: Great CX is more than just talking about great CX, with Jon Picoult, Watermark Consulting

21 augusti 2023 | 32 min

#408: AI across the enterprise, with Alice Fournier, CIO, ISS Americas

18 augusti 2023 | 29 min

#407: Meeting & Exceeding B2C Expectations in a B2B World with Chris Costello, Amazon Business

16 augusti 2023 | 22 min

#406: State of the (recruiting) union with Sue Keith, Ceres Talent

14 augusti 2023 | 34 min

#405: AI in the Contact Center with Mary Nelson, Chief Customer Officer, Aircall

11 augusti 2023 | 35 min

#404: Conversational Marketing and the Customer Experience with Justin Keller, Drift

9 augusti 2023 | 29 min

#403: Building a culture of data with Aron Clymer, Data Clymer

7 augusti 2023 | 32 min

#402: Agile Marketing adoption and growth with Melissa Reeve, Agile Marketing Alliance

4 augusti 2023 | 38 min

#401: B2B Customer Experience at Scale, with Tommi Marsans, Verizon Business Group

2 augusti 2023 | 28 min

#400: Scaling professional services while maintaining CX and customer results, with Jamie Adams, Scorpion

31 juli 2023 | 32 min

#399: What makes you different is what makes you, with Dharma Pachner, Contrast & Co.

28 juli 2023 | 34 min

#398: AI and the workforce, with Alice Fournier, CIO, ISS Americas

26 juli 2023 | 39 min

#397: Enterprise SEO with Adrien Menard, CEO of Botify.com

24 juli 2023 | 33 min

#396: The ongoing relationship between businesses and their location, with Michael Steifvater, Arlington Economic Development

21 juli 2023 | 23 min

#395: Professional Services and the Customer Experience with Blake Godwin, Client Savvy

19 juli 2023 | 41 min

#394: Agile marketing and walled gardens with Oli Marlow Thomas, Chief Innovation Officer, Smartly.io

17 juli 2023 | 28 min

#393: Agile supply chains, with Peter Pernot-Day, SHEIN

14 juli 2023 | 29 min

#392: Great CX in regulated industries, with Meghan Fishburn, AgencyQ

12 juli 2023 | 25 min

#391: AI and the Customer Experience at Scale, with Shelia Anderson, US CIO at Aflac

10 juli 2023 | 22 min

#390: Prioritizing what customers both want and need with Bobby Arbuthnot, Unisys

7 juli 2023 | 26 min

#389: Marketing, AI, and the Omnichannel Experience with Asim Zaheer, Glassbox

5 juli 2023 | 32 min

#388: AI and decision making, prediction, and workflow automation, with Rik Chomko, CEO at InRule

3 juli 2023 | 29 min

#387: AI & Machine Learning in the Enterprise, with Scott Love, Lovelytics

30 juni 2023 | 24 min

#386: Intrapreneurship and fostering innovation from within, with Shane Pahl

28 juni 2023 | 51 min

#385: Dispelling Myths About Funding Creative and UX: What You Think You're Getting vs What You Really Need with Dan Knuckey and Jason Bowman from The Office of Experience

26 juni 2023 | 29 min

#384: The Autonomous Enterprise and CX, plus the Ethics of Generative AI, with Tara DeZao, Pega

23 juni 2023 | 26 min

#383: Maximizing events data with JR Sherman, CEO of RainFocus

21 juni 2023 | 35 min

#382: Building Customer Enagement with April Mullen, Braze

19 juni 2023 | 24 min

#381: Narrowing the strategy and execution gap with Alex Castro, CEO of 11:59

16 juni 2023 | 34 min

#380: Culture that benefits employees, customers, and the business with Steve Robinson, former CMO at Chick-fil-A

14 juni 2023 | 41 min

#379: Creating a truly accessible customer experience with Yaddy Arroyo, Truist

12 juni 2023 | 36 min

#378: CX and Professional Services, Part 2 with Tammi Nagucki, Environmental Design Group

9 juni 2023 | 18 min

#377: Beyond Customer Loyalty: Building a Cult Brand, with Chris Kneeland, CEO of Cult Collective

7 juni 2023 | 32 min

#376: Improving Customer Education for Better CX with Jack Foster, Workramp

5 juni 2023 | 31 min

#375: Creating best-in-class personalized customer experiences with Pini Yakuel, CEO at Optimove

2 juni 2023 | 33 min

#374: Customer Lifetime Value and Journey Orchestration with Matthew Egol, JourneySpark Consulting

31 maj 2023 | 26 min

#373: Maximizing business value with FinOps, Part 2, with Kalika Prasad Maheshwari, TEKsystems

29 maj 2023 | 20 min

#372: Maximizing business value with FinOps, Part 1, with Ani Lingutla, TEKsystems

26 maj 2023 | 19 min

#371: Sustainability as a win-win for customers and the business with Brennan Spellacy, CEO, Patch

24 maj 2023 | 25 min

#370: ERP, successful operations and CX with Nick Foy, Silverdale Technology

22 maj 2023 | 25 min

#369: Marketing Hiring Myths with Sue Keith, Ceres Talent

19 maj 2023 | 36 min

#368: What Exactly is Good CX? with Ginger Conlon, Genesys

17 maj 2023 | 24 min

#367: Professional Services and the Customer Experience Part 1, with Ryan Suydam, ClientSavvy

15 maj 2023 | 25 min

#366: Intrapreneurship and global growth with Alex Ghiculescu and Beau Grzanich, Workforce.com

12 maj 2023 | 39 min

#365: Building a customer-centered digital consultancy with Chad Solomonson, RDA

10 maj 2023 | 27 min

#364: AI and Automation in the Financial Sector with Joe Robinson, Hummingbird

8 maj 2023 | 30 min

#363: Winning at In-Game Advertising with Jared Lansky, SVP Partnerships, MediaMath

5 maj 2023 | 26 min

#362: Meaningful changes for greater customer outcomes with Anthony Coppedge, Principal Agile Digital Sales Global Transformation Lead at IBM

3 maj 2023 | 45 min

#361: The Value of a Well-Informed Customer with Alyssa Alsheimer, SVP of Marketing and Engagement at Wellframe

1 maj 2023 | 22 min

#360: Search & Discovery to Drive Ecommerce Revenue with Piyush Patel, Algolia

28 april 2023 | 33 min

#359: The Business Value of a Great Employee Experience with Annette Franz, Founder & CEO of CX Journey

26 april 2023 | 28 min

#358: Showing vs. telling to improve the customer experience with Ken Babcock, Tango

24 april 2023 | 26 min

#357: Customer Engagement as Competitive Advantage with Glenn Weinstein, Chief Customer Officer, Twilio

21 april 2023 | 32 min

#356: Empowering Great CX Within Your Brand, with Mark Slatin, EmpoweredCX

19 april 2023 | 36 min

#355: Maximizing your DXP Investments with Sue Rivero, RDA

17 april 2023 | 27 min

#354: Agile marketing and the customer-centric team with Robin Ross, Costco

14 april 2023 | 35 min

#353: Intrapreneurship with Greg Kihlström and Co-Host Adam Chen, CMO at The Amenity Collective

12 april 2023 | 34 min

#352: How DEI transforms organizations with Donald Thompson, The Diversity Movement

10 april 2023 | 23 min

#350: It's Time for Digital Customer Service with Ragy Thomas, Founder & CEO at Sprinklr

5 april 2023 | 26 min

#349: Madtech and First Party Data Strategies with Jonathan Moran, SAS

3 april 2023 | 33 min

#348: Customer, Employee, and Business Experience with Adrian Swinscoe, Host of the Punk CX Podcast

31 mars 2023 | 31 min

#347: How human-centric businesses win the war for talent with Paul Vian, Chief Revenue Officer at Apps Associates

29 mars 2023 | 29 min

#346: Winning in the subscription economy with Matthew Holman, Head of Growth and Cofounder, Qpilot.cloud

27 mars 2023 | 26 min

#345: Optimizing the Buyer's Experience with Leah McTiernan, DocuSign

24 mars 2023 | 30 min

#344: Business Agility Tied to the Customer Experience with Kert Peterson, NextUp Solutions

22 mars 2023 | 30 min

#343: Agile Consumer Insights with Corey Lipman, Jumpspark

20 mars 2023 | 24 min

#342: User experience as employee experience with Caroline Roche, VP and Senior Partner, IBM

17 mars 2023 | 31 min

#341: Improving CX with Remote Video Support, with Rama Sreenivasan, CEO of Blitzz

15 mars 2023 | 22 min

#340: Empathy, AI, and the Customer Experience with Josh Feast, CEO of Cogito

13 mars 2023 | 21 min

#339: Combining Technology and Creativity for Standout Customer Engagement with Mariam Asmar, Braze

10 mars 2023 | 28 min

#338: Scaling infrastructure to improve CX with Deepak Giridharagopal, CTO at Puppet by Perforce

8 mars 2023 | 37 min

#337: Mental wellness and the workplace with Josh Birk, Salesforce

6 mars 2023 | 32 min

#336: CX and Human Centered Automation with Charlie Newark-French, Hyperscience

3 mars 2023 | 31 min

#335: Retention marketing and CX with Adam Robinson of Retention.com

1 mars 2023 | 26 min

#334: B2C expectations of B2B ecommerce, with Carlos Manalo and Stratton Cherouny of The Office of Experience

27 februari 2023 | 30 min

#333: The power of sharing stories of both success and failure, with Ben Albert, Balbert Marketing

24 februari 2023 | 26 min

#332: The Value of the Candidate Experience with Sue Keith, Corporate Vice President at Ceres Talent

22 februari 2023 | 36 min

#331: Retail Media Networks and First Party Data Strategies with Mary Matyas, MediaMath

20 februari 2023 | 21 min

#330: Improving processes to get better marketing results with Shafqat Islam, Chief Marketing Officer, Optimizely

17 februari 2023 | 30 min

#329: Maximizing Your Digital Experience Platform, with Jaina Baumgartner, RDA

15 februari 2023 | 26 min

#328: Composable platforms and the ecommerce customer experience with Filippo Conforti, Founder & CEO of Commerce Layer

13 februari 2023 | 26 min

#327: Public art and the future of work with Angela Anderson Adams, Arlington Economic Development

10 februari 2023 | 27 min

#326: The shared goal of customer centricity, with Amanda Ono, CHRO at Kroll

8 februari 2023 | 29 min

#325: Employee Experience in Tough Economic Times with Anne Jacoby, Spring Street Solutions

6 februari 2023 | 23 min

#324: Personalized content delivery and customer lifetime value with John Thomas, Chief Strategy Officer, Relay Network

3 februari 2023 | 28 min

#323: Automation in the workplace with Shawn Herring, CMO, airSlate

1 februari 2023 | 34 min

#322: Life beyond third party cookies with Jascha Kaykas-Wolff, President at Lytics

30 januari 2023 | 37 min

#321: Successful design processes with Amrita Mathur, VP of Marketing at Superside

27 januari 2023 | 37 min

#320: Using prediction to improve CX, with Andy Rossmeissl, Faraday

25 januari 2023 | 32 min

#319: CDPs and a First-Party Data Strategy with Jaina Baumgartner, RDA

23 januari 2023 | 23 min

#318: Personalizing the Customer Experience While Optimizing Data Privacy, with Lisa Routel, Verizon

20 januari 2023 | 26 min

#316: How People, Process, and Platforms Affect the Employee Experience, with Joe Berger, WWT

16 januari 2023 | 25 min

#315: Consumer Data Privacy and the Customer Experience with Fiona Campbell-Webster, Chief Privacy Officer at MediaMath

13 januari 2023 | 26 min

#314: Design Thinking and the Customer Experience with Laurence Gonzalez, Commercial Bank at JPMorgan Chase

11 januari 2023 | 23 min

#313: Aligning CX Strategy with Challenges, Opportunities, and Leadership with Karen Mangia, Salesforce

9 januari 2023 | 30 min

#312: Storytelling and its role in the customer relationship, with Mark Nardone, Chief Marketing Officer at PAN Communications

6 januari 2023 | 42 min

#311: B2B Ecommerce and the Customer Experience with Rupesh Agrawal, CEO of Amla Commerce

4 januari 2023 | 23 min

#310: Growing and Scaling a Marketing Agency with Erik Huberman, CEO of Hawke Media

3 januari 2023 | 24 min

#309: Agile Approaches to AI & ML with Luke Arrigoni, Arricor AI

30 december 2022 | 24 min

#308: Combining technology and design psychology to drive business success with Thomas Watkins, 3Leaf

27 december 2022 | 26 min

#304: Employee wellbeing and expectations with Julius Geis, MUA

27 december 2022 | 23 min

#307: Direct Mail in a Digital Age with Dave Fink, Postie

23 december 2022 | 32 min

#306: Defining Success with Sheevaun Moran, Energetic Solutions

20 december 2022 | 28 min

#305: Starting and Growing a Business Without Outside Capital with Bryan Clayton of GreenPal

16 december 2022 | 27 min

#303: Scaling startups with Paul Ruppert, Global Point View

9 december 2022 | 32 min

#302: Authentic personal brands with Jen Dalton, BrandMirror

6 december 2022 | 29 min

#301: Composable Customer Data Platforms with Florian Delval, ActionIQ

2 december 2022 | 26 min

#300: Fostering innovation inside and outside your company, with Kurt Schaubach, Federated Wireless

29 november 2022 | 19 min

#299: Black Friday Special: Warehouse and inventory strategy and the customer experience with Tina Williams, Ware2Go, a UPS Company

25 november 2022 | 18 min

#298: Harnessing the Power of Data to Improve the Customer Experience with Kaz Ohta, CEO of Treasure Data

22 november 2022 | 26 min

#297: Analytics and team performance with Steve Leeds, VP Business Analytics, Ironwood Pharmaceuticals

18 november 2022 | 34 min

#296: Customer Success for Brand Success with Scott Salkin of Gainsight

15 november 2022 | 30 min

#295: Engaging virtual meetings and events with Sam Kolbert-Hyle, Brandlive

11 november 2022 | 39 min

#294: Creating a great post-purchase customer experience with Irina Poddubnaia, Trackmage

8 november 2022 | 25 min

#293: I have my customer journey map... now what? with Carlos Manalo and Stratton Cherouny, Office of Experience

4 november 2022 | 30 min

#292: Exploring the Future of Podcasting with Josh Nielsen, Founder & CEO of Zencastr

1 november 2022 | 23 min

#291: Leading Agile Brands in a State of Continual Change, with Nancie McDonnell Ruder, Noetic Consultants

28 oktober 2022 | 28 min

#289: 3D in Retail and Beyond, with Beck Besecker, CEO of 3D Cloud by Marxent

21 oktober 2022 | 23 min

#288: Evaluating Digital Partners with Scott Liewehr, CEO of Digital Clarity Group

18 oktober 2022 | 28 min

#287: CDPs and the Organization of the Future with Heidi Bullock, CMO at Tealium

14 oktober 2022 | 31 min

#286: Real customer engagement with tangible results, with Mark Smith, CSG

11 oktober 2022 | 35 min

#285: CX Innovation Without Boundaries, with Justin Anovick, Optimizely

7 oktober 2022 | 23 min

#284: Using data to increase customer engagement, with James Manderson, Braze

4 oktober 2022 | 25 min

#283: Next Best Action Approaches for Marketing with Shoel Perelman, Pega

30 september 2022 | 25 min

#282: Transforming industries while benefiting customers with Demetrius Gray, Captain

27 september 2022 | 24 min

#281: Improving the Retail Employee Experience with Melissa Wong, Zipline

23 september 2022 | 22 min

#280: Leading Professional Services Firms to Success, with Sean Campbell, Cascade Insights

20 september 2022 | 27 min

#279: Employee Engagement in a Hybrid World of Work with Alexander Embiricos of Remotion

16 september 2022 | 31 min

#278: Executive Leadership Branding with Bonnie Habyan, X-Caliber Capital

13 september 2022 | 22 min

#277: How internal change agents drive successful digital transformation, with Adam Chen CMO of The Amenity Collective

9 september 2022 | 29 min

#276: Using AI to Improve the Customer Experience, with Deon Nicholas, CEO and Co-Founder of Forethought

6 september 2022 | 24 min

#275: Creating a Winning Product Roadmap to Improve a Company's Innovation Success Rate with Tony Ulwick

2 september 2022 | 22 min

#274: Digital Transformation in the Enterprise, Part 2 with Kunal Patil, TEKsystems

30 augusti 2022 | 26 min

#273: Digital Transformation in the Enterprise, Part 1 with Kunal Patil, TEKsystems

26 augusti 2022 | 30 min

#272: Forever Unified: Customer and Employee Experience, with David Ostberg, Medallia

23 augusti 2022 | 17 min

#271: Driving Change to Have More Successful CX Programs with Judy Bloch, Medallia

19 augusti 2022 | 22 min

#270: Setting Expectations Early for Better Customer Experience with Craig Colby, OneStream Software

16 augusti 2022 | 27 min

#269: When Customer Data Benefits Customers, Employees, and the Business, with Barry Padgett, CEO of Amperity

12 augusti 2022 | 29 min

#268: Building a Strong Remote Work Culture with Tim Brackney, COO, RGP

9 augusti 2022 | 25 min

#267: Success with influencer marketing, with Magda Houalla, Aspire

5 augusti 2022 | 22 min

#266: The Business Value of Partner Programs with Bernie Kassar, Xactly

2 augusti 2022 | 21 min

#265: Product Management & CX with Nichole Mace, VP Product Growth at Pendo

29 juli 2022 | 20 min

#264: The Power of Customer Communities with Jake Randall of Common Room

26 juli 2022 | 29 min

#263: Conversational AI with Bob Summers, Goodcall

22 juli 2022 | 26 min

#262: Sustainable strategic growth for the enterprise leader with Stuart Leo, Waymaker.io

19 juli 2022 | 34 min

#261: Intrinsically motivated teams with Patrick Touhey, Author of Forever Teammates

15 juli 2022 | 26 min

#260: The Value of a Strong Brand Strategy with Stephen Houraghan, Brand Master Academy

12 juli 2022 | 26 min

#259: Citizen Data Scientists, with Tim Kraska, Professor, MIT and Co-Founder at Einblick

8 juli 2022 | 21 min

#258: Healthy Organizational Cultures with Gary David, Bentley University

5 juli 2022 | 28 min

#257: Making Better Marketing Decisions with Brand Tracking, with Angeley Mullins, CMO, Latana

1 juli 2022 | 18 min

#256: Automation's Role in Customer-Centric Retail Operations with Doug LaBahn, CMO at Cin7

28 juni 2022 | 21 min

#255: Creating an unbeatable B2B brand with Drew Neisser, Renegade

24 juni 2022 | 29 min

#245: Hyper-personalized customer communications with Eric Frankel, AdGreetz

21 juni 2022 | 32 min

#253: The Future of Nonprofits with Sindy Yeh and Steve Blair

17 juni 2022 | 39 min

#252: Automation in the workforce with Aaron Kwittken, PRophet

14 juni 2022 | 28 min

#251: Creating a Consistently Great Customer Experience, with Wendy Pravda, Medallia

10 juni 2022 | 17 min

#250: The Future of ESG with Chuck Amman, Semtech

7 juni 2022 | 19 min

#249: Differentiation in a Crowded Marketplace with Matthew Stibbe, CEO Articulate Marketing

3 juni 2022 | 28 min

#248: The Visionary / Manager Binary with Darby Vannier, author of The Indispensable Leader

31 maj 2022 | 35 min

#247: Advertisers and Data Privacy with Cameron Horton, Attribution

27 maj 2022 | 22 min

#246: The Power of Decision Intelligence, Part 2, with Ramesh Vishwanathan of TEKsystems

24 maj 2022 | 22 min

#245: Intentionality and Employer Branding with Roy Abdo, Digital Revamp

20 maj 2022 | 25 min

#244: Is your business ready to run without you? with Jeff Finney, Author and Entrepreneur

17 maj 2022 | 27 min

#243: People, Processes & Platforms Working Well with Sonciary Perez, Co-Founder, Quala

13 maj 2022 | 26 min

#242: Scaling your business while maintaining great CX with Tyler "Sully" Sullivan of Bombtech Golf

10 maj 2022 | 28 min

#241: Delivering Meaningful Customer and Business Value with Preethi Madhu, CEO, Greyamp Consulting

6 maj 2022 | 31 min

#240: Uniting people, processes & platforms towards a common goal with Susan Rothwell, CRO at Vericast

3 maj 2022 | 28 min

#239: Career Agility with Erik Cabral, On Air Brands

29 april 2022 | 25 min

#238: Success with Google Ads with Sean Marshall, Attribution

26 april 2022 | 28 min

#237: The Power of Decision Intelligence, Part 1, with Devang Pandya of TEKsystems

22 april 2022 | 31 min

#236: How People and Processes Relate to Technology with Sara Taheri, Prudential Financial

19 april 2022 | 26 min

#235: Strengthening Your Business, Customers First with Paulette Chafe, Zendesk

15 april 2022 | 27 min

#234: Building Places for the Future of Work with Marian Marquez, Arlington Economic Development

12 april 2022 | 40 min

#233: Voice of the Customer and Product Roadmaps with Matt Young, User Voice

8 april 2022 | 25 min

#232: Predictive Brand Intelligence with Grant McDougall, Co-Founder & CEO, BlueOcean

5 april 2022 | 28 min

#231: Success Outside Your Comfort Zone with David Wood, Focus.ceo

1 april 2022 | 37 min

#230: Experience Level Agreements with Weston Morris, Unisys

29 mars 2022 | 29 min

#229: Business Growth Through Customer Insights with Darshan Metha, iResearch.com

25 mars 2022 | 23 min

#228: Meaningful Two-Way Customer Relationships, with Matt Gillin, CEO of Relay Network

22 mars 2022 | 29 min

#227: Telling the Story of Innovation, with Jon Ebert, John Deere

18 mars 2022 | 26 min

#226: Winning over CX skeptics, with Sami Nuwar, Medallia

15 mars 2022 | 27 min

#225: Iterating Towards Genius with Mike Zeller, Author of The Genius Within

11 mars 2022 | 25 min

#224: CX and The Great Resignation with Patty Soltis, Kinetic Edge Consultants

8 mars 2022 | 27 min

#223: People, Processes, Technology, & CX with Steven Petruk, CGS

4 mars 2022 | 26 min

#222: Affiliate Marketing Success with David Hiltner and Cameron Horton, Attribution

1 mars 2022 | 19 min

#221: Managing Technical Debt with Imran MacMillan, NTT DATA Services

25 februari 2022 | 34 min

#220: High Performance Teams, with John Estafanous, RallyBright

22 februari 2022 | 27 min

#219: Lean CX with Robert Dew, CapFeather Global

18 februari 2022 | 34 min

#218: Business, Customer, and Employee Experience with Leon Gilbert, Unisys

15 februari 2022 | 31 min

#217: Continuous Growth and Career Success with Gina Tokar, Panasonic

11 februari 2022 | 34 min

#216: Operationalizing Great Patient Experience with Lorie Dolo

8 februari 2022 | 28 min

#215: Growing and Marketing a Local Business with Chris Pistorius, KickStart Dental Marketing

4 februari 2022 | 24 min

#214: Agility in Measurement Systems with Desirree Madison-Biggs, Teresa Monroe

1 februari 2022 | 26 min

#213: Consumer expectations in a customer-centric world with Kiel Harkness, UPS Capital

28 januari 2022 | 24 min

#212: Optimizing the Healthcare Customer Experience with John Nash at Redpoint

25 januari 2022 | 27 min

#211 Demonstrating Marketing ROI with David Hiltner, Attribution

21 januari 2022 | 34 min

#210: The Value of a Guide for Your Technology Strategy with Emil Pilacik, EMCO Technology

18 januari 2022 | 31 min

#209: Data and the Citizen Experience with Jerry Power, I3 Systems

14 januari 2022 | 32 min

#208: Improving the Digital Experience with Shift Left Testing with Eran Kinsbruner, Perforce

11 januari 2022 | 24 min

#207: Diversity in Leadership Teams with Eva Huston, Duck Creek Technologies

7 januari 2022 | 24 min

#206: Customer Journey Management as Change Management with Erin Zentz, AARP

4 januari 2022 | 36 min

#205: Multi-Touch Attribution & Data Science with Cameron Horton and David Hiltner of Attribution

31 december 2021 | 19 min

#204: Architecting a New Talent Experience with Leslie Deutsch, TEKsystems

28 december 2021 | 30 min

#203: Architecting a New Talent Experience with Lauren Kolodrubetz, TEKsystems

24 december 2021 | 23 min

#202: Architecting a New Talent Experience with Nina Kindrick, TEKsystems

21 december 2021 | 20 min

#201: Leadership and the Customer Experience with Faisal Pandit, Panasonic

17 december 2021 | 31 min

#200: Balancing Privacy with Meaningful Data with Anudit Vikram, MediaMath

14 december 2021 | 29 min

#199: Agile Sales & Marketing with Anthony Coppedge, IBM

10 december 2021 | 33 min

#198: Adapting to Growing Customer Expectations with Alex Atzberger, Optimizely

7 december 2021 | 31 min

#197: Personalization in a Post-Cookie Era with Amber Armstrong, LivePerson

3 december 2021 | 23 min

#196: The Importance of Multi-Touch Attribution with David Hiltner, Attribution

30 november 2021 | 33 min

#195: Search, Content Discovery & CX with Jason McClelland, Algolia

26 november 2021 | 27 min

#194: The Relationship Between CX and EX with Tanya Thomas, Experian Health

23 november 2021 | 21 min

#193: Special Episode: Reshaping the World of Work with TEKsystems featuring and Kris Mercer and Colby Love

19 november 2021 | 31 min

#192: Special Episode: Reshaping the World of Work with TEKsystems featuring Natalie Lister and Paul Valenzuela

16 november 2021 | 30 min

#191: The Exponential Enterprise with Rich Nanda, Monitor Deloitte

12 november 2021 | 26 min

#190: The Retail Customer Experience with Erica James, Medallia

9 november 2021 | 32 min

#189: The Value of Embracing Setbacks with Mike Cirorrocco

5 november 2021 | 24 min

#188: Special Episode: Reshaping the World of Work with TEKsystems featuring Dennis Temple and Tim Pomerleau

2 november 2021 | 27 min

#187: Lean AI & Marketing with Lomit Patel, Together Labs

29 oktober 2021 | 33 min

#186: Brand experience and the Small Business with John D. Hanson, Accelerated Revenue

26 oktober 2021 | 33 min

#185: Agile software evaluation with Phil Strazulla, SelectSoftware Reviews

22 oktober 2021 | 20 min

#184: Recruiting Strategy During The Great Resignation with Jared Hummel, Parqa Marketing Agency

19 oktober 2021 | 26 min

#183: Leading by example: the role of leaders in the return to the office

15 oktober 2021 | 33 min

#182: Agile Customer Service with Daniel Rodriguez, Simplr

12 oktober 2021 | 30 min

#181: What we've learned (so far) from the pandemic

8 oktober 2021 | 64 min

#180: Personal Branding and Business Success with Henry Kaminski, The Brand Doctor

5 oktober 2021 | 34 min

#179: Meaningful measurement of transformation initiatives with Peter McCoy, Baton

1 oktober 2021 | 31 min

178: Leadership and the Patient Experience with Tracy Courtney, UPMC

28 september 2021 | 23 min

#177: Continuous Improvement and Optimization with Brian Browning, Kin and Carta

24 september 2021 | 24 min

#176: Measuring the Patient Experience with Brian Carlson, Vanderbilt University Medical Center

21 september 2021 | 24 min

#175: Remote Employee Onboarding with Dave Secunda, Workbright

17 september 2021 | 27 min

#174: Meaningful Measurement of Customer Experience with Dushyant Mitra, Medallia

14 september 2021 | 25 min

#173: The changing role of HR with Annissa Deshpande, Loglab

10 september 2021 | 24 min

#172: Aligning Leadership, HR & DevOps with Duena Blomstron, People Before Tech

7 september 2021 | 27 min

#171: Meaningful Collaboration in the Workplace with Michael Barata

3 september 2021 | 28 min

#170: Positive Career Changes with Jeremy Cline

31 augusti 2021 | 31 min

#169: Developing the future workforce through internship programs with Steve Cooper, Exelaration

27 augusti 2021 | 23 min

#168: Regenerative Businesses with Carol Sanford

24 augusti 2021 | 29 min

#167: Return to Work, Part 4: Different Approaches to the Return to the Office

20 augusti 2021 | 34 min

#166: Agile M&A with Chris Von Bogdandy, Slalom

17 augusti 2021 | 26 min

#165: Return to Work, Part 3: Will the Next 12 Months Be Like the Last?

13 augusti 2021 | 30 min

#164: Stories and the Customer Experience with Gabrielle Dolan

10 augusti 2021 | 28 min

#163: Return to Work, Part 2: Doing "Return to the Office" Well

6 augusti 2021 | 54 min

#162: Prioritizing Success with Marlo Higgins

3 augusti 2021 | 22 min

#161: Return to Work, Part 1: Succeeding with a Hybrid Workforce

30 juli 2021 | 25 min

#160: CX, EX, and Digital Product Rollouts with Jonathon Hensley, EMERGE

27 juli 2021 | 27 min

#159: Meaningful Digital Transformation & CX with Howard Tiersky, FROM Digital Transformation Agency

23 juli 2021 | 31 min

#158: Transform Your Data with AI and ML, featuring Brandon Carroll, TEKsystems

20 juli 2021 | 26 min

#157: Agile Decision Making with Diane Magers, Experience Catalysts

16 juli 2021 | 27 min

#156: Transform Your Data with AI and ML, featuring Ramesh Vishwanathan, TEKsystems

13 juli 2021 | 20 min

#155: Leadership and Living Systems with Mark Morey

9 juli 2021 | 34 min

#154: Transform Your Data with AI and ML, featuring Jay Mozo, TEKsystems

6 juli 2021 | 20 min

#153: Attracting & Retaining Employees in a Hybrid Work Environment

2 juli 2021 | 26 min

#152: Agile Customer Experience with Steve Pappas

29 juni 2021 | 30 min

#151: Office planning for the future of work with David Cornbrooks, Savills North America

11 juni 2021 | 28 min

#150: Meaningful Business Transformation with Andrew Deutsch, Fangled Technology

10 juni 2021 | 29 min

#149: Retaining our humanity in a remote work world with John Friedman

8 juni 2021 | 29 min

#148: AR, VR, and the Future of Work with Cathy Hackl, Futures Intelligence Group

4 juni 2021 | 22 min

#147: Creating Repeat Customers with Shep Hyken

3 juni 2021 | 30 min

#146: Building a Customer-Centric Organization with Ilenia Vidili

1 juni 2021 | 29 min

#145: Return on Creativity: The Return to the Office with Susan Soroko, Arlington Economic Development

28 maj 2021 | 23 min

#144: Mergers, Acquisitions, and Company Culture with Klint Kendrick

27 maj 2021 | 23 min

#143: Startups and Company Culture with Nico Simko, Clair

25 maj 2021 | 25 min

#142: Return on Creativity: Educating the Future Workforce with Charlie Oliver, Tech 2025

21 maj 2021 | 37 min

#141: Let's talk about Agile Marketing with Steve Moubray

20 maj 2021 | 37 min

#140: Agility in Entrepreneurship with Jeff Wald, WorkMarket

18 maj 2021 | 30 min

#139: Return on Creativity: Authentic Relationships and Tranformation with Michael Dumlao

14 maj 2021 | 29 min

#138: Staying True to Your Values in an Agile World with Susan Meier, Susan Meier Studios

13 maj 2021 | 29 min

Episode 137: Agile Teams and Branding with Megan Ingram, Ingram Digital Consulting

11 maj 2021 | 20 min

#136: Return on Creativity: Agile Career Growth with Laura Briggs

7 maj 2021 | 22 min

Episode 135: Growth Amidst Industry Disruption, with Paul Duning, Capitol Communicator

6 maj 2021 | 29 min

Episode 134: Keeping Your Brand Messaging Consistent with Chris Wallace, Innerview

4 maj 2021 | 26 min

Episode 133: Return on Creativity: Preparing the Future Workforce with Brittany Greer, Rosie Riveters

30 april 2021 | 29 min

#132: Staying Agile with SEO with John Vuong, Local SEO Search

29 april 2021 | 25 min

Episode 131: Improving the Patient Experience with Corey Gehrold, Insight Marketing Group

27 april 2021 | 22 min

#130: Unified Digital Experiences at Scale, Part 3, with Ryan Horner, One North

20 april 2021 | 28 min

#129: Unified Digital Experiences at Scale, Part 2, with Kalev Peekna, One North

13 april 2021 | 25 min

#128: Unified Digital Experiences at Scale, Part 1, with Kalev Peekna, One North

6 april 2021 | 34 min

Episode 127: Adaptivity & Resilience for a Post-Pandemic World with Ira Wolfe

30 mars 2021 | 33 min

Episode 126: Agility and the Gig Approach with Edie Goldberg

23 mars 2021 | 28 min

Episode 125: The Value of Chutzpah with Mason Harris

16 mars 2021 | 30 min

Episode 124: Pivoting to Better Outcomes with Tony Guarnaccia

9 mars 2021 | 19 min

Episode 123: Being intentional about your goals with Mark Victor Hansen

2 mars 2021 | 31 min

#122: The Unseen Power of Invention with John Carter, TCGen

23 februari 2021 | 28 min

Episode 121: Agile Entrepreneurship w/ Domenic Rinaldi, Sun Acquisitions

16 februari 2021 | 24 min

#120: Iterating and Optimizing from Experiences with Jerry Abiog

9 februari 2021 | 23 min

Episode 119: Wellbeing and Agility with Lee Chambers, Essentialise Workplace Wellbeing

2 februari 2021 | 23 min

#118 Brand and the Center of Experience

31 december 2020 | 13 min

#117 Bold Leadership in Times of Change

29 december 2020 | 32 min

#116 Silos and experience

24 december 2020 | 10 min

#115 Version Next, Now Part 4, Episode 3: Security-Built Culture w/ Gerard Lendore, TEKsystems

22 december 2020 | 26 min

#114 Calculating the Value of CX

17 december 2020 | 10 min

#113 Version Next, Now Part 4, Episode 2: Security-Built Culture w/ Kory Patrick, TEKsystems

15 december 2020 | 21 min

#112 Creating a Center of Experience

10 december 2020 | 11 min

#111 Version Next, Now Part 4, Episode 1: Security-Built Culture w/ Mike Mulligan, TEKsystems

8 december 2020 | 23 min

#110 Employees and Intrinsic Motivation

3 december 2020 | 12 min

#109 Marketing Agencies and Agility w/ Tim Weinheimer, Hahn Public

1 december 2020 | 27 min

#108 How to Be More Agile

26 november 2020 | 9 min

#107 Great Employee Experience in a Distributed World w/ Amy Gannaway, VMware

24 november 2020 | 26 min

#106 Personalization, Orchestration and CX

19 november 2020 | 10 min

#104 Understanding the Voice of the Customer

12 november 2020 | 11 min

#103 Agility and the Personal Brand w/ Jennifer Sherman, The Influencer Collective

10 november 2020 | 20 min

#102 The Experience Maturity Model

5 november 2020 | 25 min

#101 Building a Sustainable, Agile Workforce with Roberta Matuson

3 november 2020 | 23 min

#100 Data Science & AI with CX and EX

29 oktober 2020 | 12 min

#99 Version Next, Now Part 3, Episode 1: Looking Up w/ Ricardo Madan, TEKsystems

27 oktober 2020 | 39 min

#98 What is Brand Experience?

22 oktober 2020 | 13 min

#97 Version Next, Now Part 3, Episode 2: Looking Up w/ Jennifer Doyle, TEKsystems

20 oktober 2020 | 17 min

#96 Preparing Your Organization for CX Optimization

15 oktober 2020 | 10 min

#95 Version Next, Now Part 3, Episode 1: Looking Up w/ Leslie Deutsch, TEKsystems

13 oktober 2020 | 21 min

#94 The Intersection of CX and EX

8 oktober 2020 | 9 min

#93 Agility in the Relationship with Ourselves with Laura DiBenedetto

6 oktober 2020 | 38 min

#92 The Center of Experience and the Power of Combining CX and EX

1 oktober 2020 | 16 min

#91 Keeping Government Agile with Dave Witkin at Packages Agile

29 september 2020 | 29 min

#90 Agility in Entrpreneurship and Events with Mark Michelson, CX Talks

22 september 2020 | 31 min

#89 Agility in Creating New Experiences with Craig Langlois, Berkshire Museum

15 september 2020 | 29 min

#88 Maintaining Great Employee Experience in Difficult Times with Nancy Greatrix and Becky Lechner from Room and Board

8 september 2020 | 25 min

#87 Startups, MVPs, and Staying Agile with Dan Moore, Vaporwaree

1 september 2020 | 27 min

#85 Agility in Teams with Duena Blomstrom

18 augusti 2020 | 31 min

#83 How to be an Agile Business with David Wachs, Handwrytten

4 augusti 2020 | 30 min

#82 The Freelance Economy: The importance of benefits for freelancers and contractors

28 juli 2020 | 28 min

#81 The Freelance Economy: Vetting and Verifying 1099 Contractors with Kelly Painter, CareerGig

21 juli 2020 | 19 min

#80 Patient Experience and the Importance of Training with Jennifer Thompson, Insight Marketing

14 juli 2020 | 26 min

#79 Acceleration Powered by Data, Part 3

7 juli 2020 | 29 min

#78 Acceleration Powered by Data, Part 2

30 juni 2020 | 19 min

#77 Acceleration Powered by Data, Part 1

23 juni 2020 | 24 min

#76 Next Best Action

16 juni 2020 | 58 min

#75 Focusing on Customer Experience with Augie Ray, Gartner

9 juni 2020 | 33 min

#74 The Relationship Between Customer Experience and Marketing with Jennifer Severns, AMA

2 juni 2020 | 28 min

#73 Employee Experience in a Fast-Growth Global Environment with Joy Sybesma, Dataiku

26 maj 2020 | 30 min

#72 Agile, CX, and Marketing with Aileen Cahil

19 maj 2020 | 27 min

#71 The Value of a Holistic Digital Experience with Eric Stahl, Salesforce

12 maj 2020 | 27 min

#70 Being Intentional with Your Brand Experience with Antonia Hock, Ritz-Carlton Leadership Center

5 maj 2020 | 21 min

#69 Corporate Social Responsibility and Employee Experience

28 april 2020 | 29 min

#68 Doing Employee Experience Well Throughout the Journey

21 april 2020 | 36 min

#67 Mergers, Acquisitions, and the Employee Experience with Josh Olson, VMware

14 april 2020 | 35 min

#66 Diversity, Inclusion, and the Employee Experience with Robert Ruelas, VMware

7 april 2020 | 27 min

#65 Content and the Customer Experience, Part 3

31 mars 2020 | 17 min

#64 Content and the Customer Experience, Part 2

24 mars 2020 | 19 min

#63 Content and the Customer Experience, Part 1, with Steve Householder and Burk Buechler from TEKsystems

17 mars 2020 | 17 min

#62 Culture, Values and the Employee Experience with David Rodriguez, Marriott International

10 mars 2020 | 42 min

#61 Orchestration and Customer Experience with Tim Claytor, Kitewheel

3 mars 2020 | 22 min

#60 Technology & Customer Experience with Charlie Oliver, Tech 2025

25 februari 2020 | 41 min

#59 The Customer Journey and the Modern Restaurant Experience with Sherif Mityas, TGI Fridays

18 februari 2020 | 29 min

#58 Maintaining a Strong Company Culture Amidst Growth

11 februari 2020 | 23 min

#57 The Power of Employer Brands with Frans Mahieu, Kimberly-Clark

4 februari 2020 | 31 min

#56 The Agile Consumer

30 januari 2020 | 6 min

#55 Cutting Through the Clutter

28 januari 2020 | 6 min

#54 Agile Brands and Society

23 januari 2020 | 5 min

#52 Telling Relatable Stories with Your Brand

14 januari 2020 | 8 min

#51 Telling Authentic Stories with Your Brand

7 januari 2020 | 7 min

#50 Telling Educational Stories with Your Brand

31 december 2019 | 8 min

#49 Listen to Your Customers, Don't Talk at Them

24 december 2019 | 9 min

#48 Customer Experience Trumps Channels and Mediums

17 december 2019 | 7 min

#47 Adaptivity and Collaboration in Your Company Culture

10 december 2019 | 7 min

#46 Special Episode: The Power of Identity with Kory Patrick of TEKsystems

5 december 2019 | 27 min

#45 Evolutionary versus Revolutionary Processes

3 december 2019 | 9 min

#44 Change is the Only Constant

26 november 2019 | 8 min

#43 Brands and Future Generations

19 november 2019 | 11 min

#41 Key Principles of an Agile Brand

5 november 2019 | 9 min

#40 An Agile Brand Case Study: Netflix

29 oktober 2019 | 12 min

#39 Agile Brand Value 4

22 oktober 2019 | 10 min

#38 Agile Brand Value 3

15 oktober 2019 | 8 min

#37 Agile Brand Value 2

8 oktober 2019 | 5 min

#36 Agile Brand Value 1

1 oktober 2019 | 7 min

#35 Brands and Agile Marketing

24 september 2019 | 7 min

#34 Special Episode: From Monolith to Microservice

18 september 2019 | 30 min

#33 Brands and the Modern Customer Experience

17 september 2019 | 9 min

#32 Brands and Exponential Technologies

10 september 2019 | 9 min

#31 Brands and Market Disruption

3 september 2019 | 8 min

#30 Brand as Experience

27 augusti 2019 | 9 min

#29 Social Transformation and Brands

20 augusti 2019 | 8 min

#28 Letting Go in Order to Have Deeper Customer Relationships

6 augusti 2019 | 8 min

#27 Staying Nimble by Always Listening

30 juli 2019 | 8 min

#26 Using Data to Drive Deeper Insights

23 juli 2019 | 8 min

#25 Telling Genuine Stories with Your Brand

16 juli 2019 | 9 min

#24 Open Dialogue with Customers

9 juli 2019 | 7 min

#23 The Duality of the Agile Brand

2 juli 2019 | 9 min

#22 Constants and the Agile Brand

25 juni 2019 | 6 min

#21 Special Episode: Data Untangled with Jennifer Kling and Ram Palaniappan of TEKsystems

20 juni 2019 | 37 min

#20 What is an agile brand?

18 juni 2019 | 6 min

#19 Agile marketing

11 juni 2019 | 11 min

#18 What is agile?

4 juni 2019 | 7 min

#17 Brand as Relationship

28 maj 2019 | 6 min

#16 Brand as Experience

21 maj 2019 | 6 min

#15 Brand as Idea

14 maj 2019 | 5 min

#14 Brand as Object

7 maj 2019 | 5 min

#13 Cars and Branding

30 april 2019 | 6 min

#12 Branding and Relevance

23 april 2019 | 6 min

#11 Special Episode: The Digital Revolution with Burk Buechler of TEKsystems

17 april 2019 | 22 min

#10 Branding and Focus

16 april 2019 | 5 min

#9 Branding and Substance

9 april 2019 | 9 min

#8 Attracting the Right Customers with Your Brand

2 april 2019 | 7 min

#7 Branding and Expectation-Setting for Customers

26 mars 2019 | 6 min

#6 Brands and Value Creation for the Organization

19 mars 2019 | 6 min

#5 Branding for Differentiation and Competitive Advantage

12 mars 2019 | 6 min

#4 Your Brand is Continually Evolving

5 mars 2019 | 8 min

#3 Your Brand is a Relationship

26 februari 2019 | 7 min

#2 Your Brand is more than a Logo

19 februari 2019 | 6 min

#1 Your Brand is a Vocabulary

12 februari 2019 | 7 min

#64 Content and the Customer Experience, Part 2

Senaste avsnitt

#719: Composable Customer Data Platforms with Tejas Manohar, Hightouch

Introducing The Jordan Harbinger Show

#718: Building trust while building a brand with Meika Hollender, Nara Organics

#717: Understanding customers by simulating them first with Mike Taylor, Ask Rally

#716: Streamlining brand partnerships with Alan Gould, Mutual Markets

#715: Increasing speed to insights with Sid Banerjee, Medallia

#714: Keeping up with e-commerce evolution with Lena Moriarty, eTail and Worldwide Business Research

#713: Agentic AI that improves the customer experience, with Manisha Powar, Qualtrics

#712: Compounding returns on your marketing campaigns with Chris O'Neill, GrowthLoop

#711: Making accessibility a priority with Make Paciello, AudioEye

#710: Empowering Employees to Lead Meaningful Change from Within with Steven Malony, CEO of Belkin

#709: The state of CX and the value of hyperpersonalization with Adrian Swinscoe, Punk CX Podcast

#708: How commerce media is changing advertising with Eric Brackmann, Koddi

#707: Building ROI in the Creator Economy with Brit Starr, CreatorIQ

#706: Building more connected digital experiences with Eric Stine, CEO of Sitecore

#705: What happens to your KPIs when both CLV and Customer Acquisition Costs rise? With Jamie Domenici, Klaviyo

#704: Delivering personalization at scale with Yaniv Navot, Mastercard

#703: How AI and Deep Learning is affecting advertising with Jaysen Gillespie, RTB House

#702: What it takes to keep customers loyal with Anna Convery, Verint

#701: No-Code as a Strategic Weapon, with Aytekin Tank, Jotform

#700: Winning and retaining the distracted consumer with Kelsey Chickering, Forrester

#699: Being real about synthetic personas with Narek Vandanyan, Prelaunch

#698: Staying customer-centric in the race to adopt agentic AI with Stephanie Liu, Forrester

#697: Building the total experience for customers with AJ Joplin, Forrester

#696: The network effect on CX of AI plus employees with Jay Pattisall, Forrester

#695: Why Trust Is a Strategy, Not a Sentiment with Dana Bodine, Trustpilot

#694: What's your plan for Q5 this year, with Xavier de Baillenx from Ramdam

#693: Optimizing the post-click customer experience with Riikka Söderlund, Katana Cloud Inventory

#692: The lifetime value of milliseconds in the customer experience with Jaxon Repp, Harper

#691: Gaining agility and results with composable CMS, with Mark Wheeler from Storyblok

#690: Focusing on long-term customer value using next best action with Tine Van Calster, Telenet

#689: Building a culture of agility with Eugenie Lamprecht, Reka

#688: Building a Customer Brain and how it benefits customers and the business with Christian Nelissen, National Australia Bank

#687: Customer Experience Design using Generative AI, with Tara DeZao, Pega

#686: Autonomous innovation using predictable AI agents with Peter van der Putten, Pega

#685: Using AI in UX research, design, and testing with Jason Bowman, The Office of Experience

#684: The founder of Reebok and CEO of Syntilay talk about AI-generated product design

#683: Navigating the effect of AI on marketing jobs and the job market with Sue Keith, Landrum Talent Solutions

#682: Consequential AI and customer loyalty with Raj De Datta, CEO of Bloomreach

#681: Building a cohesive brand while personalizing every message with Emily Ward, Turnitin

#680: Agile is about more than velocity, with Gabrielle Wieczorek

#679: Growing a brand by focusing on the details that matter with Dominic Minogue, Dirty Water

#678: AI gains emotional intelligence with Joshua Goldberg, Zenapse

#677: Why thought leadership is more important than ever with Benjamin Shapiro, host of the MarTech Podcast

#676: The consumer is no longer navigating the map—they are the map, with Ken Hughes, the King of CX

#675: Being true to customers and your values with Phyllis Rothschild, CMO at Pete & Gerrys

#674: The continued evolution of e-commerce with Eitan Koter, Vimmi

#673: Predictive and proactive customer experiences, with Vinod Muthukrishnan, Cisco

#672: What can we learn from teaching others about AI? Featuring Greg Shove, CEO of Section

#671: Going national while staying true to your local roots with Jay Rushin, H&H Bagels

#670: Embracing Chaos to Get Better Results with Mark DeCarlo

#669: It's already time to start planning for the holiday shopping season with Carey Cockrum, Cella by Randstad Digital

#668: The Five Levels of AI with Courtney Baker, Knownwell

#667: The Evolving Role of Visual Data in Construction with Marca Armstrong, Sensera

#666: Balancing AI-driven efficiency and responsibility with Pasquale DeMaio, Amazon Web Services

#665: Developing strategies that cut through the omnichannel noise, with Arianna Vogel, Foursquare

#664: Tying CX outcomes to commercial goals with Markus Engel and Linzi Hindle at DHL

#663: AI in retail marketing with Uldis Baumerts, Bryj

#662: Making your returns strategy a competitive advantage with Katherine Lehman, ReturnBear

#661: Creating a world-class student experience with Mike Milliron, IMG Academy

#660: Enabling and accelerating customer experience improvements using AI with Isabelle Zdatny, Qualtrics

#659: The current state of the job market with Sue Keith, Landrum Talent Solutions

#658: Winning retail by reducing customer frustration with Jean-Christophe Pitié, ContentSquare

#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia

#656: Integrating CX and EX to create better customer outcomes with Sasha Fard, Capital One

#655: AI and Automation in the supply chain with Nick Stuart, RSM

#654: Translating research into cross-functional strategic change with Adam Hagerman, Indeed

#653: Accelerating speed to insights using synthetic feedback with Ali Henriques, Qualtrics

#652: The power of multimodal AI with Dani Yogatama, Reka

#651: AI and in-house creative teams with Jen Rapp, Superside

#650: Maximizing your ad spend with Matt Wasserlauf, Blockboard

#649: How to look at ROAS with Mitsu Kikuchi and Rocco Baldasarre of Shirofune

#648: Breaking down silos between paid and organic search with Matt Shenton, Croud

#647: Achieving retail media success with Ben Dutter, Power Digital

#646: AI in e-commerce with Oren Inditzky, Wix

#645: Building brand trust with Aman Advani, CEO of Ministry of Supply

#644: AI-augmented human recommendations for retail customers with Noah Zamansky, Stitch Fix

#643 Disrupting the recruiting world by combining humans and AI with Heidi Golledge, Jobot