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The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

#9 Branding and Substance

9 min • 9 april 2019

For a brand to be strong and have lasting success, it must have substance. We can describe substance in two ways: 1) an ideology which is clearly articulated in the way an organization conducts business and communicates with its audiences, and 2) a genuine experience for the brand’s audiences that builds a memorable and meaningful relationship.

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