AI Adoption and Skepticism in Regulated Industries - with Ylan Kazi of Blue Cross Blue Shield of North Dakota

Today's guest is Ylan Kazi, Chief Data and AI Officer, Blue Cross Blue Shield of North Dakota. Ylan joins Emerj Client Narrative & Content Strategy Lead Nick Gertsch to explore balancing AI innovation with risk governance in regulated healthcare sectors. Ylan also shares practical takeaways like forming cross-functional teams for realistic policy development, applying an AI Hippocratic Oath by starting with low-risk use cases to refine processes, and leveraging AI to improve patient experiences through lab result explanations and wait time predictions. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the 'AI in Business' podcast!