Ep 4 - Dynamics Customer Service and Sustainability with Tricia Sinclair

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We are joined by Tricia Sinclair, Microsoft MVP, CRM Tech Architect at Avanade and quiz host extraordinaire. Together, we talk about the latest news, how Copilot is changing Customer Service with Dynamics and the issues and considerations around Sustainability for Copilot and the wider Generative AI ecosystem.

M365 Copilot General Availability

 https://www.microsoft.com/en-us/microsoft-365/enterprise/microsoft-365-copilot

 https://learn.microsoft.com/en-us/microsoft-365-copilot/ 

 Our Copilot Demos Copilot Demos - YouTube

Announcing Microsoft Applied Skills, the new credentials to verify in-demand technical skills - Microsoft Community Hub

 https://cloudblogs.microsoft.com/dynamics365/bdm/2023/10/23/modernize-customer-support-with-copilot-in-dynamics-365-customer-service/

Microsoft pushes the boundaries of small AI models | Semafor