The Feedback Loop You Didn’t Know You Needed (Until It Was Too Late)

Ever walked in on someone in a public toilet?

I did—and it wasn’t (just) my fault. In this episode, we dive into the weirdly invisible world of feedback loops in design.

From toilet locks that don’t lock loudly enough to digital services that leave users guessing, I explore how small failures in communication lead to big user experience flops. Join me for a very human story with a very design-y lesson.