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The Ecommerce Toolbox: AI in Retail
The Ecommerce Toolbox: AI in Retail

E-commerce Expert Jeff Hanson: Enhancing Customer Experience through Omni Channel Retail

26 min•23 oktober 2024
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Om avsnittet

In this episode, Kailin Noivo sits down with Jeff Hanson, Senior Vice President of E-commerce at Floor and Decor, a leading Omni Channel retailer. They delve into:

  • Jeff's unique journey from graphic design to leading e-commerce strategies at Floor and Decor
  • The critical role of aligning e-commerce with in-store experiences for a seamless customer journey
  • Strategies for leveraging data to understand customer behavior and improve service delivery
  • The impact of evolving customer expectations on retail, especially post-COVID
  • Innovative practices like "My Order Pay Online" and their approach to integrating customer care with e-commerce

The Ecommerce Toolbox: AI in Retail is handcrafted by our friends over at: fame.so

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